Customer Service Representative

Jayla Valentine

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top- notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

3115 Washington St Vicksburg,Ms 39180 601-***-**** ad5dah@r.postjobfree.com WORK EXPERIENCE

Teleperformance — Customer Service Representative

Candkewood Suites Hotel — Receptionist

Senture — Customer Service Representative

06/2022 to 03/2023, Remote

● Handled customer inquiries and suggestions courteously and professionally.

● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

● Answered constant ow of customer calls with minimal wait times.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Updated account information to maintain customer records. 11/2021 to 07/2022, Vicksburg,Ms

● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

● Con rmed appointments, communicated with clients, and updated client records.

● Kept reception area clean and neat to give visitors positive rst impression.

● Answered phone promptly and directed incoming calls to correct o ces.

● Responded to inquiries from callers seeking information.

● Resolvedcustomerproblemsandcomplaints.

02/2020 to 10/2021, Remote

● Handled customer inquiries and suggestions courteously and professionally.

● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

● Answered constant ow of customer calls with minimal wait times. Walmart — Cashier/ Customer Service

EDUCATION

Warren Central High School — Diploma

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Updated account information to maintain customer records.

● Maintained customer satisfaction with forward-thinking strategies

● Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs. 07/2017 to 12/2018, Vicksburg,Ms

● Greeted customers entering store and responded promptly to customer needs.

● Built relationships with customers to encourage repeat business.

● Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

● Worked exible schedule and extra shifts to meet business needs. 08/2013 to 05/2017

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