Customer Service Quality Control
Resume:
Brady Evans
Jacksonville, FL
Phone: 859-***-**** ~ Email: ad5da2@r.postjobfree.com
LinkedIn Bio
Detail oriented professional with over 18 years of supervisory and managerial experience working in different industries from customer service, warehouse environment, retail operations. Experienced employee trainer, quality control specialist, phone etiquette, auditor, and helpdesk savvy which consistently increased productivity and enhanced customer satisfaction.
Experience
2022 - 2024
Dispatcher/Tech Support City Facility Management USA, Jacksonville FL
Managed facility onsite maintenance requests
Top 5% in all call metrics on Helpdesk calls
Coaching completion and standards for vendors
Lead helpdesk in PPM problem solving
Assist vendor with administrative process
2021 - 2022
Customer Service Rep/Tech Support/ MCI Valor, Jacksonville FL
Leader in monthly call audits
Assisted customers on technical issue resolutions
Team Lead regarding customer resolutions
Created job reporting and audit processes
2019 - 2021
Asst Store Manager/Joann Fabric, Jacksonville FL
Management of store associates
Follow up with customer concerns/complaints
Managed stock room and distribution
Daily accounting entries for store sales
2017 - 2019
Dept Supervisor/Beall’s Outlet, Jacksonville, FL
Coordinated associate’s daily routines
Daily accounting entries for store sales
Managed customer survey responses/follow ups
Oversee opening/closing of entire store
2013 - 2017
Auditor/Problem Solver/ Amazon, Hebron, KY
Daily management of line agents
Onboard of new employees/training
Inspector of incoming/outgoing merchandise
Delegation of warehouse workflows
Skills
Supervisor/Manger • Trainer • Problem Solver • Quality Control Specialist • Customer Service (Phone) • Florida Notary Public 2022• Proficient in Microsoft Office• Contract Admin Management (CAMS) • Workday• Kronos
Education
Graduated August 2017
Bachelors – Business Administration/Argosy University
GPA 3.82
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