Program Manager Change Management

Matthew Cinelli

ad5d9g@r.postjobfree.com 484-***-****

www.linkedin.com/in/mattcinelli @mattcine

Organizational Change Program Manager

Significant Achievements

Lead OCM programs for broad stakeholder groups across enterprise organizations

Create compelling engagement & communications strategy for health analytics community

Doubled engagement month over month, and achieved annual utilization goals

Designed OCM plans and novel business process for analytics platform

Developed OCM user stories for state wide transportation system

Created job catalog, compensation, & organization model training for 28,000 employees

Facilitate cross-functional engagement: HRBP, acquisition, rewards, service center

Served as OCM lead for chemical manufacturing ERP S/4HAHA implementation

Plan, design, and facilitate change management programs for data analytics/digital transformations (AWS Cloud, Workday, clinical, quality, SAP S/4 HANA). Conduct impact assessment, stakeholder analysis and readiness workshops. Produced virtual interactive workshops on multiple collaboration platforms; Stay current with emerging organizational, technologies and program design models to modernize platforms; Lead teams, delegate tasks, serve as trusted advisor; Develop & interpret research surveys, conduct interviews, and synthesize feedback for stakeholder analysis & program design. Proficient in Agile methodologies.

Professional Experience

Senior Organizational Change Manager, CAI, ComputerAid (FTE) 12/2023 – present

Establish OCM Program office across client account projects, hire & onboard 4 person OCM team. Design roles and responsibilities, create OCM, engagement, communication, and training plans.

Senior Business Transformation Manager, HCLTech (FTE) 2/2022 – 12/2023

Develop and execute comprehensive change program for data analytics transformation across research and commercial divisions. Manage all aspects of stakeholder engagement events, doubling audience month over month. Conducted user interviews and recommend engagement strategy to integrate cultures and analytics capabilities across life science organization.

Senior Change Management Consultant, North Highland (Contract) 6-11/2021

Developed stakeholder engagement (surveys, data analysis, reporting, presentations) to transform drug development across initiatives (systems, SOPs, processes). Maped employee journey from first trial to first submission. Aligned data science talent initiative with digital maturity assessment, recommend employer brand strategy to attract, engage, hire, retain life sciences talent. Won high-value semiconductor quality culture business.

Business Enablement Team Leader, Accenture (Contract) 1/2021- 6/2021

Design and produce all aspects of industry executive cloud workshops for three geographies. Present Accenture’s go-to-market strategy in an interactive format to drive post-pandemic revenue growth. Facilitate working sessions and coordinate all aspects of virtual workshop delivery. Design MIT partner course to disseminate sustainable cloud SaaS principles.

Change Management / Talent Consultant, CSL Behring (Contract) 7/2019-12/2020 Align Workday change strategy for job architecture and compensation program; Coordinate with communication and engagement leads. Manage SharePoint program content; Develop manager training for job catalog, compensation, and HR transactions to support strategy for 28,000 employees. Design suite of user persona-based modules for job catalog and career path development. Advise project sponsors and engage with HR CoE: comp, talent, HRBP, service center; Lead iterative product development for intranet career pathing portal.

Organizational Change Lead, Johnson Matthey, King of Prussia, PA 9/ 2018 to 2/2019

Manage super user network, translate impact assessment, learning, & readiness workshops for ERP SaaS transformation. Engage 4 workstreams to prepare business users for new process roles

Facilitated SaaS end-to-end process workshops for all chemical industry workstream roles; Applied change management models to accelerate system, process, and role transitions.

Manage project planning and deliverable preparation for all change activities; Facilitate expert user network and working groups to share and socialize program knowledge.

LMS Transition Consultant, Drug Information Association, Horsham, PA 7/2017 – 11/2017

Managed continuing education (CE) program transition to new LMS. Developed and wrote standard operating procedures (SOPs) for global locations. Proposed assessment strategy.

Ensured CE program compliance for accreditation, performed quality review of 5 medical affairs modules, recommended design revisions to enhance visual and content strategy.

Standardized best practices for accreditation of LMS platform to drive consistent data collection and outcomes analysis that informs decision making.

Change Management and Training Consultant, Momentum, Inc. 11/2015 – 5/2017

Played key role in design of revenue data analytics platform and process redesign, create PROSCI change, communication, training plans and artifacts for case management predictive analytics.

Project manage all change deliverables, create task breakdown estimates and update project plans. Designed learning strategy and user scenarios using feedback to improve UX.

Developed persona based training for transportation analytics data warehouse and delivered conflict resolution workshops for business analysts on high-value client engagement.

Developed “current state” and “future state” business process diagrams, to enable visualization of new business processes and facilitate user interface design.

Pharma EQMS Quality Program Design, AbbVie (Contract) 2/2015 – 5/2015

Designed and developed 12 scenario-based eLearning modules, 12 corresponding software simulations for global quality management system, with Articulate Studio / Adobe Captivate.

Led creation of courses for quality roles at 40 global locations in 20 languages. Standardized quality tracking processes for pharma manufacturing to facilitate M&A operations

Collaborated with SMEs to define quality roles, dependencies, and process relationships. Ensured conformance with regulatory environments enabling products in global markets.

Continuing Education Platform Administrator, PA Land Title Association 7/2013 – 12/2013

Led transition to new content management system, database, and website.

Redesigned web portal experience for real estate insurance professional association, and CE institute to reflect executive director’s mission to modernize organization.

Managed transition of constituent data and program content, working with staff, board, and membership to validate data model, relationships, and continuing education (CE) transcripts.

Revised self-paced certification courses and produced video training seminars to ensure compliance with state property title insurance legislation.

Research Manager, Gilfus Education Group for Benesse America 10/2011 – 5/2013

Managed all aspects of market research and focus group engagement to develop customer experience go-to-market strategy for Japanese education services firm.

Supervised research team and managed all aspects of research program: facility selection, budgets, survey design, and facilitated focus group research sessions.

Analyzed data and prepared reports, making recommendations to client on product design, target market, and business model; Coordinated Japanese translation / interpretation services

Conducted market research, prepared reports on US education services landscape. Collaborated on multiple eLearning multimedia prototype development based on research.

Additional Relevant Experience

KELLY TECHNICAL SERVICES (Merck, GSK, Pfizer), Greater Philadelphia Region, PA

Clinical Study Coordinator, Clinical Data Analyst

Coordinated all aspects of clinical trial process and reviewed clinical study data for compliance with protocol and GCP. Correlated training courses to standard operating procedures and responsible employee roles; Map reference data to clinical data during new system transition.

AUTOMATIC DATA PROCESSING (Financial Information Services), Mt. Laurel, NJ

Client Training Coordinator

Coordinated training and implementation services for regional financial services clients. Designed and delivered customized, on-site training programs. Supervised train-the-trainer program for all new hires. Developed innovative QA and Tech Support cross-training program.

Education

Post-Graduate Certificate, Learning Experience Design,

Jefferson University, Philadelphia, PA

Master of Education (MEd), Adult and Organization Development,

Temple University, Philadelphia, PA

Bachelor of Science (BS), Biology, St. Joseph’s University, Philadelphia, PA

Lean Six Sigma Black Belt Certificate, May 2021, Penn State Great Valley

Project Management Certificate Candidate, Penn State Great Valley, Malvern, PA

Professional Affiliations

Hawk Mountain Sanctuary, French and Pickering Creeks Conservation Trust

Fairmount Park Commission Volunteer Bicycle Park Ranger

Association for Talent Development, Philadelphia Society for People and Strategy

Association of Change Management Professionals

International Institute for Business Analysis

Learning and Development Professionals of Greater Philadelphia

Northeast Distance Learning Association

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