Customer Service Outside Sales

ALICENDITU

****. NAKURU KENYA• +254********** • ad5d7q@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with cusromers. srays calm under pressure. Enthusiastic Sales and Customer Service professional with e.'q>ertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products nnd sen<ices as well as creating solutions for customers to drive loyalty, retention and revenue. Bighly adept at craining, managing. coaching and mentoring sales and customer seJVice associates with talent for interacting with staff at all levels of organization and public. Outside sales specialist with strength in negotiations. e-commerce and customer service. Excellent interpersonal and tlme management skills. Seasoned Sales Representative with exceptional success in business-to• business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales ~oals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for susrained business growth. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opporrunities 10 learn new skills and contribute to group success. Offers strong admini.strative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. excellent time management and problem-solving skills.

$1(JLI.S

• sales Expertise

• Product Merchandising and Distribution

• Persuasive Negotiations

• Interpersonal Communication Skills

• Market Research • Training and Development

• Post-Sales Support

• customer Retention Abilities

• Expense Reporting

• Prospecting Skills

• Product and Service Knowledge

• Staff Training

• Onsite Product Demonstrations

• Product Promotion

• Inside and Outside sales

• 82B Sales

• Product Management and Pricing

• Problem-Solving Strengths

• Beauty Product Demonstration

• Qualified t.ead GenerMion

• solution Planning

• Promotional Planning

• Online Char

• Strategic Planning

• Profit Target Achie\'ement

• Technological Knowledge

• complex Problem-Solving

• Negotiation Tactics

• Customer Relations

• Maintaining Customer Database

• Territory Cultivation

• Reading Comprehension

• costuming Assistance

• Revenue Generation

• Needs Understanding

• Retention Scrategies

, New Business Opportunities

• upselling Techniques

• serve Customers

• Microsoft PowerPoint

• Quotas and Goals

• Credit and Debt Card Processing

Woru<. H1sro11v

Sales Representative. 07/2012 - 0}J2023

INSIGHT MANAGEMENT CONSULTANTS - NAKURU

• Performed effectively in self-directed work environment. managing day-to-day operations and decisions.

• Generated advertising brochure for vendor use.

• Contributed to team objectives in fast-paced environmenL

• Developed and implemented sales strategies to increase profits.

• Worked with sales team to collaboratively reach targets. consistently meeting or exceeding personal quotas.

• Stayed current on company offerings and industry trends.

• Recorded accurate and efficient records in customer database.

• Achieved or exceeded company-defined sales quotas.

• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Drove store revenue by offering customers accessories and related purchases to complete selections.

• Fielded customer complaints and facilitated negotiations. resolving issues and reaching mutual conclusions.

• Generated new leads through networking and attending industry events. Sales Representati11e. 01/2004 - 02/2012

JAYKAY ENTERPRISES - NAKURU

• Performed effectively in self-directed work environment. managing day-to-day operations and decisions.

• Generated advertising brochure for vendor use.

• Contributed to team objectives in fast-paced environment.

• Developed and implemented sales strategies to increase profits.

• Contributed 10 event marketing. sales and brand promotion.

• Met existing customers to review current services and expand sales opportunities.

• Retained e.xcellent client satisfaction rotings through outstanding service delivery.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Generated weekly and monthly repons on sales performance to provide recommendations to meet sales goals.

• Kept detailed records of daily activities through online customer database.

• Collaborated with cross-functional teams to identify and address customer needs.

• Identified new business opponunities through cold calling, nerworking, marketing and prospective database leads.

• Met with customers to discuss and ascenain needs. tailor solutions and close deals.

• Built diverse and consistent sales ponfolio.

• Fostered las1ing relationships with customers through effective communication and quick response. resulting in long-term loyalty and expanded client base.

• Used customer lnsights to develop innovarive sales strategies to increase sales.

, Developed and maintained strong working relationships with prof@sslonnls within assigned 1erritory.

• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

E DUCATION

DIPLOMA : Business Management. 12/2008

KENYA INSTITUTE OF MANAGEMENT - NAKURU

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