Customer Service Residential Property

Ava K. Hilliard

Coconut Creek, FL *****

Phone: 210-***-****

E-Mail: ad5d50@r.postjobfree.com

Senior Claims Specialist: Litigation Residential Property Residential Property Theft-Home and Auto, Vandalism-Home and Auto, Total Loss, Product Liability, Multi-Line Liability, Subrogation, Litigation and Property Supplement Team.

Licensed in the Following States: AL, AK, AZ, AR, CT, DE, GA, FL, ID, IN, KY, LA, ME, MI, MN, MS, NV, NH,NY(auto) NC, OK, OR, RI, SC, TX, UT, VT, WA, WV, WY, VT Education and Credentials: State Farm Auto Certified, State Farm Property Certified, NPIF Flood Certification, CCC Valuation, Audatex Valuation, ImageRight, NextGen, GuideWire, Mitchell University of South Alabama Bachelor of Science Psychology and Bachelor Political Science Professional Summary Review and evaluate, adjust, and investigate litigated claims presented by or against the insured to confirm coverage, determine legal liability and equability to settle and defend in compliance with all state regulatory requirements.

Professional Experience

o Florida Peninsula: 06/2023 -09/2023: Pre Litigation-Supervising Adjuster: Review and evaluation of initial lawsuit and the underlying file matter Maintain regular diary and follow-up on entire pending Review evaluation and set reserves of individual lawsuits

o State Farm Insurance (Quality Assurance Insurance) 01/2023 – 06/2023Commercial Property Desk Examiner: Multi States Conduct. Settled claims in accordance to policy and state guidelines, with customers. Review write and reconcile property estimates. Settle with contractors and attorney in accordance to policy and state guidelines. o Heritage Insurance (Creative Adjusting) 09/2022 -01/2023: Desk Examiner: Hurricane Ian: Review and investigate Hurricane Ian Flood Claims in accordance with the policy and guidelines for the State of Florida.

o Louisiana Citizens (Creative Adjusting) 09/2021-06/2022 Property- Adjuster Review and investigate Hurricane Ida claims in accordance with the policy and guidelines for the State of Louisiana. Worked on the supplement team. o State Farm Total Loss (Pilot) 06/2021-09/2021

Multi States Conduct claimants and witness interviews, Auto/Property damage inspections. Investigate insurance claims and prepare property damage reports. Review photos and estimates, issue payments in accordance to state and policy guidelines

Citizens of Florida Property Insurance Jacksonville (Lozano) 09/202*-**-**** Litigation Specialist

Review and evaluation of initial lawsuit and the underlying file matter Maintain regular diary and follow-up on entire pending Review evaluation and set reserves of individual lawsuits Collaborate with defense counsel as to the defense and strategy of the assigned matter to determine whether to Settle, file Motion for Summary Judgement or Trial.

Participate in 45-, 90- and 120-day conference and trials with defense and in house council.

Review and approval of final settlement documents and payment of settlements

Provide direction to assigned legal assistant as to support matters/tasks assignments

o State Farm Independent Adjuster Bloomington IL (Eberl) 06/20 – 07/20 Property Desk Adjuster: Settled claims in accordance to policy and state guidelines, with both customers and lienholders Review photo damages. Review write and reconcile property estimates. Settle with contractors and attorney in accordance to policy and state guidelines o Allstate Independent Adjuster Mobile AL (Pilot) 05/20 -06/20 Property Desk Adjuster Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation. Conduct claimants and witness interviews, Auto/Property damage inspections. Investigate insurance claims and prepare property damage reports. Review photos and estimates, issue payments in accordance to state and policy guidelines

o State Farm Independent Adjuster Atlanta, GA (Pilot)10/19 – 02/20 Claims Specialist Multi States Conduct claimants and witness interviews, Auto/Property damage inspections. Investigate insurance claims and prepare property damage reports. Review photos and estimates, issue payments in accordance to state and policy guidelines o Universal Property and Causality Litigation Specialist (Excu Search) 10/18 – 01/19 Conduct quality first contact with insured, all relevant parties to gather basic information, obtain statements, to relevant to claims investigation. Communicate with attorneys, public adjusters, contractors, insurance carriers and other involved parties. Negotiation with public adjuster and attorney to settle in accordance to state statue and policy guidelines.

o Citizens Property Insurance, Jacksonville FL (Pacesetter) 01/18 – 10/18 Residential Property DFS Complaints, Web Complaints, Civil Remedy Notifications, Direct Email Complaints, Direct Written Complaints. Evaluate, analyzes and interprets policy language and Florida Statutes as they apply to claim related complaints, inquiries, and NPIF/NPF/Assumption claims. o Allstate National Desk Adjuster (CAT Team) Atlanta, GA (Pilot) 08/17 – 10/17 CAT Claims Adjuster State Farm Independent: State Farm Independent Adjuster West Lafayette IN (Best IRS) 11/15 – 07/17 Claims Specialist Explain procedures and answer inquires for adjusting flood total loss auto claims. Uploaded, completed Autosource valuations based off conditions, estimate and photos. Settle with insureds, claimants and attorneys in compliance to state and policy guidelines.

o United Auto Atlanta, GA 06/15 – 11/15 Material Claims Adjuster: Multi State investigation, analysis claims handling duties for low severity property loss claims within assigned authority limits.Review photos and estimates, issue payments in accordance to state and policy guidelines o Safeway Insurance Atlanta, GA 10/13 – 06/15 Material Claims Adjuster, Litigation Specialist Handle claim from assignment to completion

Work with defense counsel as to the defense and strategy of the assigned matter to determine whether to Settle, file Motion for Summary Judgement or Trial.

Participate in 45-, 90- and 120-day conference and trials with defense and in house council.

Review and approval of final settlement documents and payment of settlements

Provide direction to assigned legal assistant as to support matters/tasks assignments.

o Access Insurance Atlanta, GA 02/10 –10/13 Property Litigation Specialist Multi States handling Handle matter from assignment to completions Collaborate with defense counsel as to the defense and strategy of the assigned matter to determine whether to Settle, file Motion for Summary Judgement or Trial. Participate in conference trials with defense and in house council. Review and approval of final settlement documents and payment of settlements.

Provide direction to assigned legal assistant as to support matters/tasks assignments

o Omni Insurance Atlanta, GA 10/09 – 12/10 Material Damage Claims Adjuster, Property

(File Examiner) Multi Allstate Atlanta, GA 11/05 – 10/09 Property Litigation Claims Multi Lines Adjuster, Theft, Fire, Total Loss, Hail and product liability. Investigate Fire, Theft, and Product Liability, Total Loss claims in compliance with state and policy coverage.Work with attorneys and public adjuster.

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