Customer Service Warehouse Associate

**** ******* **.

Cleveland, Ohio *****

Marcel Dickson 216-***-****

OBJECTIVE: “Hard working, determined and driven team player ready to obtain a position where I can utilize my customer service experience.

SUMMARY OF

QUALIFICATIONS: • Strong customer service background

●Experience in Sales and Customer Service

●Excellent leadership and communication skills

●Proficient in Excel, Word & PowerPoint

●Fax & Copier

●10-Key

●POS

EDUCATION:

August 1996-May 2000 South High School

MILITARY:

August 2000- August 2004 Marine Corps

WORK

EXPERIENCE:

September 2014-Present Office Depot, Inc. Buford, Georgia

Warehouse Associate

• Pull, pack and ship orders in an accurate manner

• Organize stocks and maintain inventories

• Deliver orders to customers real time

• Inspect goods for defects and damages

• Track inventory in appropriate system

• Organize space in the warehouse and perform cleaning duties

• Notify supervisors of problems that are not resolvable

• Resolve all other issues at the warehouse level

• Check spools on work orders

• Restock materials as and when required

• Process and package goods in a time efficient manner

August 2011-2014 Office Depot, Inc. Norcross, Georgia

Special Order Liaison/Customer Service

Liaison between associates, customers, vendors and supply chain management to facilitate the process of special orders or quotes.

Responsible for entire process from initial customer request to final customer billing and vendor payment. Distribute work evenly among the team members that come from customer service, sales reps via intranet or fax. Support customer service and sales by assessing customer needs, providing customers with information, and assisting customers in selecting product and/or services. Provides leadership and learning assistance to other team members.

Assist sales with processing and tracking of orders, service orders, communicate with vendors and customers. Answering our team line assisting customers with ordering non-code furniture, assisting customers with price quotes and product specifications and acquiring installation quotes. Verify pricing with different vendors. Make sure work is distributed evenly. Convert quote to orders, release and fax Purchase orders to vendors, also follow up to see when orders are due in.

Office Depot BSD –Norcross, Georgia

May 2011-August 2011 Customer Service Representative/Order Desk

Assist sales in the stationary division, with responsibilities that included answering a high volume of calls assisting customers with ordering office supplies, price quotations, product specifications, returns, issue credits, short ships, cancellation of orders, also train new CSR’S with the ability to interact with the warehouse and Customers.

Office Depot BSD-Norcross, Georgia

References Latoria Edwards, Warehouse Manager 678-***-****

Patricia Gooddine Manager Office Depot 678-***-****

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