Quality Assurance Software
Resume:
Tel: 720-***-**** (cell)
Highlands Ranch, CO 80126
Email: ad5d2c@r.postjobfree.com
Titas Bhattacharjee
https://www.linkedin.com/in/titas-bhattacharjee-95b712262/
Objective: Looking for a challenging environment where I can utilize my Software QA Testing skills and deploy the bug free application to the production environment.
Profile Summary:
Excellent experience in Software Quality Assurance (QA Testing).
Expertise in Complete Software Testing Life Cycle, Software Development Life Cycle, and Completed Defect Cycle.
Possess experience in both Agile and Waterfall methodology.
Extensively worked as a QA Analyst in Web applications, Client Server Applications, and Database Systems.
Expertise in testing various applications developed in Java, .net, and Oracle.
Well versed in analyzing Requirements, System Specifications, Use-Cases and Technical specifications.
Tested Webservices /XML / SOAP and RESTFul services using the SoapUI tool.
Validated WSDL, request, and response XML. Added Assertions to validate the response xml with database.
Experience in writing Test Plans and test Cases for Web and Client/Server applications.
Good experience in SQL queries and Joins Executing Shell script in UNIX / Linux.
Experience in GUI Testing, Regression Testing, Data-Driven Testing, Functional Testing, Database Testing, and User Acceptance Testing.
Extensive Experience in developing Automation Framework TestNG, Java, and Selenium WebDriver.
Experience interacting closely with scrum team members and understanding User Stories to fulfill the tasks associated with user stories.
Experience in testing WebServices using SoapUI tool, validating WSDL, request and response XML.
Good at bug reporting and bug tracking using Test Management tools like VersionOne and Jira. Familiar with other quality control tools like HP Quality Center, Clear Quest, and Bugzilla.
Proficient in test execution and management of testing defects.
Technical Skill Matrix:
Testing Tools
Selenium WebDriver, HP QC, Toad, HP UFT, HP LoadRunner, TestNG, VersionOne, Jira
Web Services
RESTful, SoapUI Tool, XML, Postman, Swagger
Database
SQL, MySQL
Version Control
GIT
Build & CI Tools
Maven, Jenkins
Operating Systems
Windows, Linux, MacOS
Microsoft Tools
MS Word, MS Excel, MS PowerPoint
Education & Training:
Software Quality Assurance Training from H2KInfosys, Atlanta, USA.
Master of Business Administration from the National Institute of Management, India.
Bachelor of Arts from the University of Calcutta, Kolkata, India.
Diploma in Hospitality Management from Frank Finn Institute of Airhostess Training, Kolkata, India.
Professional Experience:
IIT Workforce, Atlanta, GA, USA AUG 2023 – Till Now
Project Name: Manage My Patient (MMP)
Client: North America Medical Technology Group (NAMTG)
Role: QA Test Analyst (Manual Testing, WebServices, SoapUI, Database Testing)
Environment: VersionOne, Jira, SoapUI (RESTFul WebServices), SQL, QTP, Mobile Application Testing, XML, MS Word, MS Excel, and MS PowerPoint.
As a QA Test Analyst, I am a part of the Software Quality Control & Testing group, and my responsibilities include:
Reviewing BRD and Test Plan with Business Analyst, Project Manager, Team lead, Architects and Developers.
Designed, Developed, and executed test cases in VersionOne Tool.
Attending daily and weekly standup meetings in an Agile environment.
Testing all 4 modules of the application - Patient, Doctor, Admin, and Insurance Claims.
Reporting defects in the application using the Jira tool.
Collaborating with stakeholders and making sure the application follows the HIPPA guidelines.
Create and execute SQL queries to validate the application’s data requirement using Toad.
Test web services using the SoapUI tool and validate the request and response RESTful and XML services.
Following Agile/Scrum methodology for all the project QA activities.
Performing smoke testing and Regression testing.
Various Clients, Kolkata, India October 2006 – Mar 2011
As Customer Service Executive, at Hitaishi Fine Kraft Industries Pvt. Ltd. from Sep 2009- March 2011, I was part of customer support specialists’ group and my responsibilities included –
Handling all type of correspondences related to export and local customer.
Coordinating with all the local and abroad customers via phone and email about their ordered specification and to ensure the delivery time.
Taking care of all the product related enquiries and sending new quotation to the customers.
Making weekly sales and delivery reports etc.
Technology Used: Microsoft Office Tools
As MIS Co-Ordinator Executive at Sun Direct TV Pvt. Ltd. from October 2008- March 2009, I was part of the Customer Quality & Testing group, and my responsibilities included –
Preparing reports on the total sales, installation, activation and pending status on daily basis
Coordinating the entire activation process, checking the Subscriber Application Form.
Resolving various issues and quarries, related to the process and product.
Technology Used: ERP, CRM, Microsoft Office Tools
As Complain Resolution Technical Support at Dish TV India Pvt. Ltd. from May 2007- Oct 2008, I was part of Customer Quality & Business Testing group, and my responsibilities included-
Troubleshooting customer issues and ensuring the complete resolution of customer complaints through ERP and CRM Software.
Handling changes in policies or service renewals.
Coordinating with the field service executive to improve customer service level.
Handling the activation process also making reports on daily basis number of complaints raise.
Providing training to the new employee, local distributors and dealers about the product and process.
Technology Used: ERP, CRM, Microsoft Office Tools
As Customer Service Executive at IBM Daksh (Airtel India) from Oct 2006 2007, I was part of call resolution specialists’ group, and my responsibilities included-
Handling all types of incoming calls from Airtel prepaid connection users.
Troubleshooting and resolving all the queries and complaints and registering them into the CRM.
Cancel or upgrade accounts.
Assist with billing information and refunds, etc.
Verify and upgrade the customer account information based on the document submitted.
Technology Used: CRM
References:
References are available on request.
Contact this candidate