Customer Service Human Resources

JOSETTE

CRAPIA

***** * ******* ***** ******** IL 60441

708-***-**** ad5czy@r.postjobfree.com

Objective

To obtain a challenging position, which will effectively utilize my skills and offer opportunities for advancement.

Experience

R1and Associates Elk Grove Village IL

Patient Registrar & Greeter ( Alexian Brothers ) June 2022 to Present

• Greet patients on arrival

• Check patients in, ensure their information is recorded and correct

• Go over hospital policies, explain forms, take payments if necessary

• Answer calls and route calls to appropriate departments

• Make sure patients get to correct departments

Quest Food Management Lombard IL

Kitchen Lead (Orland Park School District) May 2016 to June 2022

• In charge of inventory of food and made sure all food is stored in appropriate location

• Made sure everything is clean and prepared correctly

• Manage scheduling and coordinated break schedules Palos Community Hospital Palos Heights IL

Communications February 2006 to June 2022

• Answered calls on the main switchboard for a high volume atmosphere and routed calls to appropriate departments or staff

• Called stroke, cardiac & trauma alerts and be extremely detailed orientated

• Paged Physicians for Nurses

• Used intercom system to page in house Physicians, Alerts and other staff 2

All About Tickets Orland Park IL

Event Specialist September 2003 to April 2005

• Answered phones for high volume atmosphere

• Processed all phone orders and ones placed on website

• Made sure office supplies were ordered as needed

• Handled bookkeeping and filing

Accenture HR Service Chicago IL

HR Service & Financial Representative June 2000 to April 2003

• Strong customer service skills. Made calls to verify employment verification for all new hires

• Assisted Director of Finance & Administration with accounts payable and payroll tax

• Trained all new hires and was the first point of contact for Human Resources

• Researched all new hires to ensure appropriate documents were in the database

• Relationship builder, team player with all departments and attention to detail Peoples Gas Chicago IL

Customer Service Representative June 1993 to June 2000

• Answered all incoming calls for a busy call center

• Trained new employees

• Multi tasked on several different projects and customer requests

• Scheduled appointments for new gas service

Skills

Motivated leader, Microsoft Word, Excel, Access, Lotus Notes, Web Browsing, People Soft, Cerner Phreesia, Google Chrome, excellent verbal and written skills, able to work long hours

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