Scrum Master Project Management

Zain Roshan Din

240-***-**** ad5czi@r.postjobfree.com

Certified Professional Scrum Master with 9 years of proven success guiding high-performing agile teams that deliver results. Leverages a background in developing solutions that improve efficiency and remove impediments. Adds value by driving agile development and core scrum ceremonies in a fast-paced environment, including supporting sprint planning, daily scrums, backlog refinement, sprint review, sprint retrospective, and PI planning. CORE COMPETENCIES

Agile Methodology & Principles Facilitating & Time Management Cross-Functional Collaboration Product Roadmap Execution Continuous Improvement Jira & Project Management Software Development Software Applications Servant Leader, Coach & Mentor Customer Relationship Management Enterprise Resource Planning Enterprise Applications Data Warehousing Financial Applications Clinical Applications SQL, PSQL, MySQL, Oracle Analyze & Optimize Database Apps Enterprise Architecture Infrastructure Teams MS Office/MS Teams Application Support Business Processes Technical Support Ensuring Data Integrity SELECTED EXPERIENCE

SCRUM MASTER Vox Media July 2021 – November 2023

● Taking Ownership of Scrum Team Commitment each sprint, drive team to effectively estimate and deliver crucial increments of value

● Building a trusting and safe environment where problems can be raised without fear of blame or judgement with an emphasis of healing and problem solving.

● Facilitate all aspects of the SAFe framework, including PI Planning, System Demo, Scrum of Scrums

● Responsible for coordinating, running, and managing the Scaled Agile Framework -SAFe Planning Increment

(PI) / Other SAFe ceremonies.

● Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused, Conflict Resolution, and delivering success in rapidly evolving and dynamic environments

● Oversees medium-to-large sized release trains with complex scope and interdependencies.

● Jira/Confluence administration for cross functional teams

● Use of Kanban when teams begin experiencing WIP limits and to help teams visualize and deal with bottlenecks/blockers

● Provide customer service to outside departments, manage escalated requests and perform root cause analysis to identify areas of improvement

● Implemented Applications Team HelpDesk ticketing process for accountability, workload balancing, management reporting, and expedited customer service

● Accomplished a step change in BI/data warehouse team's project execution by improving the project management capability/discipline including status reporting

● Managed all aspects of application development, selected computer equipment and peripherals required for specific projects, and project estimation

● Ensured data integrity by reviewing application reports and corrected and processing deviations

● Helped implement multiple enterprise-level CRM projects SCRUM MASTER TD Bank July 2017 – July 2021

● Facilitate all aspects of the SAFe framework, including PI Planning, System Demo, Scrum of Scrums

● Responsible for coordinating, running, and managing the Scaled Agile Framework -SAFe Planning Increment

(PI) / Other SAFe ceremonies.

● Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused, Conflict Resolution, and delivering success in rapidly evolving and dynamic environments

● Implemented a series of best practice processes like simplified story documentation template, utilization of team collaboration site, Continues Integration Continues Delivery (CICD) /Dev Ops, TDD /BDD, Continues Improvement, survey driven and results oriented retrospectives.

● Partnered with Business Analysts, Enterprise Architecture, Infrastructure Teams and other groups in requirements gathering and documenting potential company wide solutions

● Developed communication infrastructure logical diagrams, relocation plans and migration strategy for 64 applications as a part in a major consolidation effort

● Developed specifications for software releases and coordinated design and implementation efforts

● Provided oversight for all phases of application support and development, including coordinating of cross- functional teams and upgrades of software/equipment

● Served as business liaison between cross-functional teams and IT application team to identify improvement opportunities and problem-solve business processes

● Manage the scope, schedule and budget for projects with downstream impact to supported systems using SDLC methodology

● Plan, Coordinate and provide input towards the ongoing development of the contact center telecommunications systems and services

● Created auditing system that enforced data integrity across several integration points and streamlined process to minimize issues

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SCRUM MASTER Hilton May 2014 – July 2017

● Coach team members, help them to make decisions and mediate conflicts, while also cultivating the developer team's self-organization

● Participate in the business calls and provide project updates on Deliverable status, Risk, Issues and Dependencies.

● Facilitate team's scrum ceremonies - daily stand up, sprint planning, backlog grooming, sprint review and retrospective to have efficient functioning of the team processes towards project goals

● Guide team in moving and updating tasks on the task boards for transparency and effective communication.

● Assist scrum team and Product Owner in prioritizing product backlog items and escalating impediments.

● Streamlined profits by leveraging business acumen to maximize the product value and stakeholders' satisfaction.

● Collaborate with engineering Team and the Product Owner to negotiate the minimum viable product for delivery

● Taking Ownership of Scrum Team Commitment each sprint, drive team to effectively estimate and deliver consistently

● Communicating the progress to senior management thru burn down charts

● Identifies and removes team impediments/escalating as necessary to management.

● Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

● Jira and Confluence administration for cross functional teams

● The use of Slack for seamless communication and cooperation throughout organization

● Use of Kanban when teams began experiencing blockers, coached on how to properly identify and remove impediments properly

EDUCATION & PROFESSIONAL DEVELOPMENT

SORBONNE UNIVERSITE, Bachelor of Business Administration The UNIVERSITY OF MARYLAND GLOBAL CAMPUS, Masters of Business Administration Certified SAFe 5.0 Scrum Master

Certified SAFe 5.0 Product Owner/Product Manager

Certified SAFe 5 Agilist

Professional Scrum Master II

Professional Scrum Master I

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