Customer Relations Social Media

Janice Vargas JV

*** ****** **., *** *** Nelson BC V1L 4E4

Phone: 1-250-***-**** E-Mail: ad5cz2@r.postjobfree.com

Objective

Share and grow my learned skills and passion in customer relations be in the Retail, Marketing, Food and Beverage industry. Experience

Best Denki (Pte. Ltd) Singapore May 2020 - Oct 2023 (3 years +) E-Commerce and Design Marketing Executive

Maintains and make sure that the product’s details, pricings and promotions are up to date in several platforms such as Shopee, e-Fraser malls and our own website store

Creates the Website’s Marketing calendar

(Conceptualizes and implements weekly / monthly promotions) Coordinates with inter-departments for in-house promotions

(Merchandising team, Marketing team, Head of Departments, Store operations team) Endorses promotional /product reservation activities to the fulfillment team Designs and creates artworks (Adobe Photoshop, Adobe Illustrator

(Banners, Promotions pages, posters, social media content static / animation) Updates website’s contents (Drupal, Magento)

(Uploading of product images, supporting information and videos) Generates reports to measure how effective are the implemented campaigns

(Navision System, Google Analytics, Emarsys)

Best Denki (Pte. Ltd) Singapore January 2020 – May 2020 (5 months) E-Commerce Operations & Marketing Executive

Over-all Online Store Department’s operation

(Product reservations, logistics coordination, Customer inquiry, payment gateway monitoring, stocks replenishment and inventory)

Coordinates with Marketing Department in regards with feedbacks from customers on campaigns implemented Conducts inter-department coordination for customer related concerns (Complains, refunds, bulk/ corporate orders)

Reports Daily Sales status and personnel's weekly perfomances to the management Best Denki (Pte. Ltd) Singapore April 2016 – January 2020 (3 years +) Admin-Receptionist and Customer Relations Executive Represents the company through below channels (E-mail, phone call, website feedback form, Facebook messenger) Trains staff and monitors performance

Voice talent for in-house events and teleprompter

Performs Clerical duties such as booking appointments, filing documents, releasing invoices, receiving office guests. Liaises with third party agents for customer related inquiries,request (Repairs, exchanges, product demo, complains) Education

St. Paul University Quezon City, Philippines

AMA Computer Learning Centre

AB Mass Comuunication

Computer Systems Design and Programming

Degree

Diploma

2001 - 2005

1998 - 2000

Skills

Adobe Creative Suite. * Emarsys Marketing Platform * Drupal 9 * Magento * Google Analytics. * Microsoft Office * Photography Carver's Tenderoast

Restaurant Operations & Sales Marketing Manager. Nov 2012 - March 2016 (3 years +) Conducts hiring, training and performance monitoring of restaurant crew Creates monthly roster and duty assignments

Conducts weekly inventory for stocks replenishment Creates Marketing Calendar

Performs restaurant duties such as food preparation, order taking, cashiering, food counter server and handles customers feedbacks and maintains over-all the restaurant's presentability Best Denki (Pte. Ltd) Singapore

Retail Store Supervisor Nov 2009 - Apr 2011 (1.5 years) Creates staff's monthly Duty schedule

Creates staff's monthly Duty assignments

Assists customers from selling to receiving payments Handles customer's complains and coordination to the relevant department Conduct's daily staff briefing for promotions and announcements from the management

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