SALE EXCUTIVE

Contact

+614******** (Mobile)

ad5cyh@r.postjobfree.com

www.linkedin.com/in/faisal-ishaq

(LinkedIn)

Top Skills

Sales Engineering

Negotiation

Team Leadership

Languages

Arabic (Limited Working)

Urdu (Native or Bilingual)

Hindi (Full Professional)

English (Full Professional)

Certifications

Entrepreneurial Mindset, Concept to

Creation, Startup Formation

Member of Management Committee

for the Community of Pakistan- East

Libya

Honors-Awards

Certification of Appreciation

Delegate of Asia Pacific Future

Leaders Conference 2017

Patents

Certified Engineer - Pakistan

Engineering Council (PEC)

Faisal (Sam) Ishaq

Corporate Sales & passionate about consumer electronics Inglewood, Western Australia, Australia

Summary

Experienced and qualified Sales,Technical training,Marketing and Account Management with a career spanning over 8 years in Australia and overseas. Proven track record in developing and managing client relations and accounts in line with their specific requirements. Solid background in technical sales, team leadership, business development and reporting. Demonstrated capability in establishing strong working relationships with internal and external stakeholders.

Experience

eShopping Group

Account Executive

October 2021 - Present (2 years 7 months)

Perth, Western Australia, Australia

Dynamic and results-oriented Account/Sales Manager with expertise in corporate sales, technical presentations, and client handling. Specialized in streamlining procedures, utilizing software systems, and collaborating with cross-functional teams to drive business growth and enhance customer satisfaction.

-Spearheaded corporate sales initiatives, conducting technical presentations and product troubleshooting to effectively address client needs.

-Utilised Gorgeous software for client handling, including calls, business emails, and proposals, ensuring seamless communication and client satisfaction.

-Implemented systematic troubleshooting procedures to meet client requirements in fleet monitoring and business sales.

-Demonstrated proficiency in outbound and inbound calling, email proposals, and evaluating customer needs to provide comprehensive solutions.

-Oversaw timely deliveries post-sales qualification, utilizing Shopify software for both manual and automatic orders, and ensured smooth delivery processes through Dear software.

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-Leveraged Monday for returns management and generated error reports to streamline operations.

Developed troubleshooting guides, product descriptions, manuals, and training materials for internal and website content in collaboration with marketing and content creation teams.

-Collaborated with customer support teams, manufacturers, and suppliers to enhance quality control processes and identify market demands.

-Conducted market analysis to assess competitors and recommended product enhancements to scale operations accordingly.

-Generated weekly reports to track returns, processed them efficiently, and evaluated outcomes to drive continuous improvement. Apple

Sales Specialist

September 2019 - July 2021 (1 year 11 months)

Perth, Australia

Duties:

• focused on delivering great customer experiences by introducing to the products probing the customer needs and providing the right solutions

• Introducing business solutions to the corporate clients and linking them to the business team to facilitate them with the Business services provided by Apple Australia.

• Ensure to provide a complete solution to customer’s pre-sale, post-sale and instore journey by understanding the customer’s requirement, providing the technical knowledge and linking them to the technical as well online support to provide the right solution during interaction.

• Working on Point to facilitate the customers as well the team members in providing the in time solution within the store.

• Setting up the new devices and educating the customers about the services provided by apple post purchase offers like Apple care, apple support and today @ Apple services to create a long-term relationship by creating the true value of the customers product.

• Support and contributing in back of house team in terms of inventory and items running to the customers along with one on one support over the phone to day to day customers for on point inquiries.

• Working with the local business community, connecting entrepreneurs and professionals with the tools they need to build success.

• Keeping my self-educated with the daily updates about the improvements and updates about the latest software and products development ensuring Page 2 of 8

to be familiar with the information and trainings to provide the right solutions based on the customer’s need in the store.

Perth Theatre Trust

Event Coordinator

January 2019 - February 2019 (2 months)

Perth, Australia

• Coordinating with the event managers Fringe Festival Staff in Managing the construction and dismantle of event hire equipment for outdoor events at Perth Cultural Centre.

• Coordinating with Clients from Perth theatre Trust and AMT department

• Coordinating with the bump in crew, loaders, event participants for on time event placement of the crew at the vicinity

• Cooperating with event participants in effective client services and customer services to resolve their onsite issues providing them solutions for the effectively considering the site rules and restrictions as well as the public liabilities assurance for the safe work place environment around the clock.

• Coordinating with the cleaning staff, fitters, security as well as the onsite delivery and construction vehicles to provide them effective as well as public safety assurance.

Edith Cowan University

Peer Mentor

January 2017 - July 2018 (1 year 7 months)

Perth, Australia

•Provide structured guidance to a broad range of students across many areas including but not limited to effectively navigating the university student portal, blackboard and assignment formatting.

•Deliver guidance and advice across PebblePad utilisation, resume formatting, resolving technical issues along with general career guidance relating to their core area of study.

•Develop and maintain strong working relationships with students and promote positivity in their studies.

•Adhere to and promote all internal ECU policies, procedures, guidelines and HR policies.

•Work closely with other ECU employees and assist with general day to day activities as needed.

Ausuntech Energy Pty. Ltd

Sales And Marketing Specialist

March 2016 - March 2017 (1 year 1 month)

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Perth, Australia

•Generated solar energy customer leads to secure new accounts. Developed, compiled and presented proposals, contracts and other sales / product information to potential residential and corporate customers.

•Selected solar energy products, systems or services for customers based on electrical energy requirements, site conditions, prices and other conditions. Carried out on-site inspection to gather relevant information.

•Deployed door-to-door teams across regional areas of Western Australia and followed up on business leads.

•Created customised energy management packages to satisfy customer needs in line with market trends

•Provided detailed technical information about solar power, solar systems, equipment and services to potential customers and answered any questions or concerns.

•Generated and proposed ideas on new product developments by evaluating market needs.

Digitec System

Corporate Sales and Marketing Manager

September 2015 - February 2016 (6 months)

Karachi-Pakistan

•Managed sales and marketing across the company branch and complete all required business administration for the sales office in line with daily schedules and targets. Monitored expenses and purchases.

•Delivered full product promotion including brochure / direct mail / website update and pop-ups.

•Registered the company on all major B2B site and Government / multinational organisations.

•Conducted product training, presentation, client services and after-sales operations management.

•Created dealerships and supply chain management for the business to business (B2B) and business to consumer (B2C) based business Samsung Electronics

2 years 7 months

Office Manager

September 2013 - September 2015 (2 years 1 month)

Benghazi-Libya

•Maintained and executed business promotions, document handling and submissions for the business.

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•Acted in the capacity of Correspondent to Samsung HQ & Samsung SETN

& MEA (Tunis & UAE Operations dept.). Managed client accounts in line with internal policies and controls.

•Delivered the business goals with the minimal instructions from Samsung Office. Worked closely with other teams related to operational execution and the accounts department.

•Collaborated with Samsung Operational Unit - Tunis (MEA Region) and the Accounts Department (UAE) in developing the schemes, marketing and business development projects.

•Evaluated new products in term of its demand, research on the needs of potential customers with deep insight that may create better opportunities by providing insight in the marketing and industry trends.

•Assisted in working with development teams to manage the development process of new product.

•Ensured effective marketing communication with the help of contractors like print media, websites advertising, OOH and shop brandings including the local and overseas vendors handling.

Marketing Manager

March 2013 - September 2015 (2 years 7 months)

Benghazi - Libya

Concerning my past experience, I have a quite professional approach towards responsible roles regarding marketing in different companies. My professional experience is improved by my professional career taking marketing as my majors. Due to my professional skills and experience, I have been appointed as a Marketing Manager at this Company.

• Maintaing and executing the 3Q promotions, documents handling and submissions,correspondent to Samsung HQ & Samsung SETN,handling the accounts payables

. Evaluation of new products in term of its demand, research on the needs of potential customers with deep insight that may create better opportunities (CE Goods Category)

• Development of a marketing policies and proper execution of various plans.

• In order to manage the development process of new product also assist in working with development teams.

• Launching campaigns for new items and organizing proper distribution channels will also be managed under my supervision. Page 5 of 8

• also ensure effective marketing communication with the help of bearers like print media, websites and advertising.

• Management of marketing staff and other agencies plus analysis of the success of all efforts put in marketing plan.

• Planning strategies to create awareness solution among customers and maintaining clients portfolio.

• Training retailers about the specification and sales strategies.

• Responsible for the e-marketing, Corporate sales

• Trainer to the distributors,employers and responsible for the merchandising and branding of shops all over the east Libya Territory.

• Responsible for the e-marketing,Corporate sales, foreign accounts handling

• Corporate as well as LAunching Events Management correspondent

• Market channeling and competators price analysis Fujifilm

Marketing Manager / Corporate Accounts Officer

March 2012 - March 2013 (1 year 1 month)

Tripoli -Libya

DATATECH –FUJIFILM LIBYA :

• As a Marketing Manager of the sole agency of FUJIFILM –Libya, Working on the Below the line activities, marketing strategies, planning execution

• Trainer to the distributors,employers and responsible for the merchandising and branding of shops all over the state

• Responsible for the e-marketing,Corporate sales, foreign accounts dealing

• Moderator of the company facebook page (www.facebook.com/fujifilm.libya) Shamsains Marketing

1 year 1 month

Business Manager

January 2011 - December 2011 (1 year)

Pakistan

believe in success is a direct result of knowing how to market a brand and having the right people representing the brand. No matter what your product is, you are ultimately in the education business. Your customers need to be constantly educated about the many advantages of doing business with you, trained to use your products more effectively, and taught how to make never-ending improvement in their lives. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. The Page 6 of 8

three important principles we believe in being successful is a Be First! Be Daring! Be Different!

Client Services Officer

December 2010 - December 2011 (1 year 1 month)

Working on consumer insights to build campaign that truly reflect brand’s identity & convey its message through most affective channel

- Building 360 degree proposition Campaign/Activation ideas that seeds into culture and cultivates TOM & Brand equity

- Formulating strategies that explore new avenues that bring brand awareness to capture potential market share

- Conducting extensive research in modern technology and employing them to give a whole new experience

- Managing diversified Portfolio of top tier brands ranging from Telecom to FMCG & Banks

- Build comprehensive strategic marketing plans for the clients and their brands

Clients: Unilever Pakistan Limited, Nokia Telecom, Advance Telecom, Nagumrah Securities, Olpers, RedBull,Kernal Pops, Target Sheild Car Tracks and Security Systems,Studio 90degrees and several Event Managment Companies as Vendors to multiple BTL & ATL Campaigns. Nokia

SERVICE ASSOCIATE & TRAINER

December 2009 - January 2011 (1 year 2 months)

NOKIA PAKISTAN

Service Associate & Trainer -OVI SOLUTIONS-NOKIA ACEDMY Primary role is to create awareness of NOKIA OVI solution service through training retailers

Responsible for:

• Planning strategies to create awareness ovi solution among customers and maintain client portfolio.

• Training retailers about solution of OVI.

• Achieved desired targets of creating OVI accounts through retails and corporate clients.

• Creating and keeping manual tracking records OVI accounts on daily basis.

• Reviewing retailer’s performance and evaluation on weekly basis. Page 7 of 8

• Coordination, executions & supervisor at the launching events & campaigns of NOKIA 5230, NOKIA E63, NOKIA C3 Handsets.

Education

Edith Cowan University

Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services · (2016 - 2018)

Sir Syed University of Engeering and Technology

BS electronics, Electronics Engineering · (2006 - 2011) Army Public School (C.O.D)

MATRICULATION, SCIENCES · (2003 - 2005)

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