Continuous Improvement Customer Service
Resume:
Stan Lenart
Sales Management
Woodridge, IL 60517 ad5cy6@r.postjobfree.com
High-Energy, Can-Do Leader with over twenty years successful, progressive management experience. Proven track record in surpassing quotas and opening new markets. Have twice successfully started up new departments from scratch, including: recruiting, hiring, training, strategizing, driving metrics, and retaining top talent. Emphasis on my Winning Teams is on continuous improvement and constant training.
Education
MA, History: Chicago State University (4.0 GPA).
BA, Liberal Arts; Cum Laude: Chicago State University.
Phi Alpha Theta. Additional studies at the University of Hawaii.
Military Service: United States Air Force.
EXPERIENCE HIGHLIGHTS
Director of Sales ALLIANT GROUP, LLC
2016 – Present Chicago, IL
Alliant Group, LLC – specializing in the Research and Development Tax Credit – is one of the premier tax consulting firms in the country, providing advice to Fortune 500 firms, as well, as boutique CPA firms.
My Team was directly responsible for generating sales leads that led to over $1,000,000 in signed engagements in a single year
Created Drip E-Mail Marketing System that became the model for the entire sales force
Involved in Lead Generation through Cold-Calling – and also involved in Closing Deals
Increased Customer Retention by 20 % by instituting an Account Management Plan
Developed a comprehensive, clearly focused Training Program which shortened the new employee learning curve by 50%, reducing from four weeks to two weeks the average initial training period
Sales Manager INTEREST.COM
2008 – 2016 Villa Park, IL
Interest.Com (established in 1995) is a content-heavy web site providing useful information to consumers seeking mortgage loans via the Internet. My customers are mortgage brokers and banks.
Added over 190 New Accounts
Boosted Sales Volume by over 40 % in a four year stretch
Reduced marketing expenditures by 20 % while increasing the number of qualified sales leads by 30 % by implementing Lead Generation and Tracking Program
Increased Sales to Existing Accounts by 15 % by implementing Cross Sell / Up Sell Initiative
EXPERIENCE HIGHLIGHTS
Customer Service Manager FREUND CAN COMPANY
2000 - 2008 Chicago, Illinois
Freund is an industry leader in packaging, providing containers and cartons for a wide range of consumer and business-to-business accounts, ranging from small and mid-size companies to Fortune 500 firms.
Led company to Increase in Sales volume, seven years running, versus negative growth in the year prior to my arrival – while reducing selling costs
Designed and implemented New Account Development Program, an integral component of a highly successful Customer Satisfaction Program, slowing Customer attrition by nearly 25%,
and increasing repeat orders of first-time buyers by over 30%
Oversaw company-wide Computer System Upgrade which has increased Customer Service productivity by at least 25%; involved in hardware and software selection
Installed ACD system, improving service levels by as much as 33%, allowing servicing of a 1/3 more Customers with no increase in man-hours
Edited Quarterly Company Newsletter
PRIOR EXPERIENCE
I was Telemarketing Manager at EQUIPTO, in Aurora, IL, where I established a highly profitable Telemarketing Department from scratch – including recruiting, hiring and training. I managed a staff of telemarketing representatives supporting 50 field salesmen and over 1,000 active distributors. Equipto is an industry leader in material handling and storage systems for industrial, consumer, automotive aftermarket, and healthcare applications.
Following two years as an assistant manager in a family-owned restaurant, I served four years in the United States Air Force in a passenger service capacity with the Military Airlift Command – Stationed in HAWAII – before joining BEE DISTRIBUTORS, an Equipto distributor, as Telemarketing Manager. Results achieved in that assignment prompted Equipto’s invitation later that year.
Personal
Excellent health. Conversant in Spanish. Play piano and guitar. An avid reader, also enjoy swimming, kayaking, the Chicago Symphony, yoga and chess.
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