Service Delivery Software Development

DERIC VILLANUEVA

425-***-**** ad5cy4@r.postjobfree.com

**** ***** ***** **. **** City, Washington.

Summary

Dynamic and results-oriented technical leader with extensive experience leading high-performing engineering teams in the development and delivery of innovative solutions for customers. Proven track record of driving strategic initiatives, optimizing processes, and fostering collaboration to achieve business objectives. Skilled in technical leadership, project management, and stakeholder engagement, with a deep understanding of software development methodologies and emerging technologies. Adept at balancing technical expertise with business acumen to deliver impactful results and drive continuous improvement across product development functions.

Skills

●Critical Thinking

●Strategic Leadership

●Team Management

●Project Management

●Building Leaders

●Problem Solving

●Strategic Planning

●Stakeholder Communication

●Risk Management

●Vendor Management

Experience

Vice President of Service Delivery - Owned professional service and managed services business development and management. 03/2022 to 03/2024

Cascadeo Corp.

●Spearheaded service delivery operations and go to market strategies as Vice President of Service Delivery, overseeing worldwide Managed Services delivery. Aligned service delivery team with AWS SCA a.k.a. re:Stack programs for capability development, partner collaboration and project funding.

●Directed and optimized Cascadeo delivery teams spanning North America and the Philippines, ensuring market ready capability delivery. Ensured that L&D activity supported Cascadeo’s AWS premier partnership status.

●Collaborated with Sales and Finance to optimize resource allocation and maximize realized revenue on sold work. Created financial models for each statement of work to measure profit margin against KPI. Maintained margins of 40% on each project.

●Orchestrated vendor relationships, client engagement, and project execution to drive profitable service delivery and client satisfaction.

Sr. Director - Developed strong leadership position and enabled engineers to increase effectiveness and improve client delivery 06/2019 to 02/2022

Cascadeo Corp.

●Established and scaled a service and consulting cohort specializing in cloud IT service delivery across North America and the Philippines.

●Provided strategic Cloud Solution Architecture expertise and pre-sales support for enterprise sales endeavors for partners. -Globe Telecom, Philippines.

●Led the development and growth of a high performing engineering team, fostering excellence in cloud-based service delivery across diverse domains.

●Executed hiring strategies balancing skills and budget to stay within a $5 million annual budget for team personnel.

Director of Engineering - Provided leadership and mission support for 5 engineering teams 05/2016 to 06/2019

CenturyLink Cloud

●Directed and led multiple engineering teams encompassing Cloud Analytics and Data Science, Cloud Infrastructure Monitoring and Observability, Customer Portal Development, and Kubernetes as a Service (K8aaS) and Billing as a Service (BaaS) programs.

●Oversaw licensing, vendor relationships, staff augmentation, and operational budget allocation, ensuring optimal resource utilization and cost-effectiveness.

●Saved nearly $1 million in SLA penalties annually for the cloud division through automation of incident detection and SLA penalty calculation processes.

Director of Customer Experience - Leveraged business data in developing programs and strategies to improve client experience 09/2015 to 04/2016

CenturyLink Public Cloud

●Utilizing NPS scores as a key metric I led cross-functional initiatives aimed at elevating customer experiences and increasing surveyed customer satisfaction scores.

●Achieved a notable improvement of +10% in NPS scores through the collaborative development of customer-focused programs bridging Technical Services and Cloud Engineering.

●Spearheaded customer experience enhancement strategies with product teams, fostering strong client relationships and driving initiatives that positively impacted satisfaction metrics and overall business performance.

Product Development Manager - Led team developing platform capability in F5 BIGIP 06/2012 to 03/2015

F5 Networks

●Orchestrated the end-to-end execution of software engineering projects, from conception to delivery, ensuring alignment with stakeholder expectations and project objectives.

●Led cross-functional teams in the development and implementation of BIGIP functionality and enhancing operational effectiveness of the appliance.

●Leveraged agile methodologies to streamline engineering workflows, resulting in increased software development velocity and improved fidelity to customer requirements.

●Fostered a culture of collaboration and continuous improvement, facilitating knowledge sharing and skill development among project teams to drive success in complex tech initiatives.

Director of Operations - Provided experienced leadership and programmatic framework for Swype application delivery to OEM clients 06/2010 to 05/2012

Swype (Acquired by Nuance Communications)

●Established and maintained key OEM partner relationships to ensure seamless coordination between technology teams, delivery schedules and stakeholders. Increased partner uptake for Swype over 25%

●Managed Linguistics and keyboard development team to increase the delivery of key language dictionaries in alignment with global market demand and business growth targets.

●Defined vendor management processes. Created partnerships with recruiting and human resources to accelerate contract employee onboarding.

●Spearheaded process improvement initiatives, leveraging technology and automation to streamline workflows and drive operational excellence in a dynamic and rapidly evolving tech environment.

●Supported M&A activity with operations and engineering teams.

Group Program Manager - Hired, developed and led technical program managers for GFS operations 08/2008 to 06/2010

Microsoft

●Led a team of program managers in overseeing the execution of multiple projects within a cohesive program framework, ensuring alignment with organizational goals and objectives.

●Developed and implemented strategic program plans, defining scope, milestones, and deliverables to drive successful project outcomes and meet stakeholder expectations.

●Facilitated effective communication and collaboration among cross-functional teams, fostering a culture of transparency and accountability to promote project success and mitigate risks.

●Provided leadership and mentorship to program managers, fostering their professional growth and development while promoting a culture of continuous improvement and innovation within the group.

Director of Program Management - Created programs/process to accelerated the development and engineering of Talyst products 05/2008 to 08/2008

Talyst

●Directed the strategic planning and execution of complex programs, overseeing project portfolios to ensure alignment with organizational objectives and timelines.

●Led cross-functional teams in defining program goals, deliverables, and milestones, driving accountability, and ensuring successful project outcomes.

●Implemented robust program management methodologies and tools to optimize efficiency, mitigate risks, and maximize resource utilization across multiple initiatives.

●Fostered a culture of collaboration and continuous improvement, promoting best practices in program management and facilitating the professional growth and development of team members.

Director of Engineering - Supported India development center as executive representative. Led 52 people through M&A activity 05/2004 to 04/2008

Aventail (acquired by SonicWall)

●Provided strategic leadership and direction to engineering teams, aligned with business objectives to guide the development and implementation of cutting-edge network security solutions.

●Oversaw the end-to-end software engineering process, adhering to project timelines, and ensuring high-quality deliverables.

●Fostered a culture of innovation and excellence within the engineering organization, promoting collaboration and knowledge sharing to drive continuous improvement and technical excellence.

●Established and maintained relationships with key stakeholders, including executives, product managers, and external partners, to align engineering efforts with company goals and drive successful product launches.

Director of Software Development 01/1998 to 05/2004

TransLink (acquired by webMethods)

●Directed software development teams in the design, implementation, and delivery of Translink’s mainframe connectivity solutions, ensuring alignment with business objectives and product requirements.

●Utilized agile methodologies and best practices to optimize software development processes, driving efficiency gains and accelerating time-to-market for new products and features.

●Led technical architecture and design discussions, providing business mapping to requirements for software engineers to ensure fit-for-consumer market addressability.

●Led onsite system implementations of TxLink at major customers in the US and abroad.

●Supported M&A activity to establish operational synchronization between teams

Product Manager 03/1994 to 12/1997

WRQ

●Led the end-to-end product lifecycle, from ideation to launch, for cutting-edge terminal emulation and connectivity products, driving innovation and market differentiation.

●Collaborated with cross-functional teams to define product vision, strategy, and roadmap, ensuring alignment with business goals and customer needs.

●Using 3rd party services, conducted market research and competitive analysis to identify market trends and opportunities, informing product prioritization and feature development decisions.

●Managed product backlog, prioritized feature development, and coordinated release planning to deliver high-quality products on time and within budget, exceeding customer expectations.

Accomplishments

●Chosen to represent Cascadeo as a leader for the Globe conglomerate “Ka Globe” program

●AWS Cloud Practitioner certification August 2019 (expired)

●Winner of a Microsoft Gold Star bonus in 2010 as commendation for Management Excellence

●Completed Microsoft Management Excellence Workshop 2009

●Founded non-profit “Mitra” focused on youth education.

●Leader of the Aventail India development center team in winning “Best Team 2007”

●Co-Chaired the IETF working group toward successful ratification of RFC 1647 and RFC 2355

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