Customer Service Relations

Rhyannon Ruiz tucson, Arizona * 520-***-****

ad5cwi@r.postjobfree.com

Highlights

10+ years of outstanding experience in customer service industries

Excellent communication skills: verbal, written and active listening

Honest, follows all protocol, safety regulations and procedures and a quick learner

Demonstrates professionalism, a strong work ethic and efficient time management

Proficient in MS Word, Excel, PowerPoint, Outlook. and CRM

Open minded, patient, highly motivated, a strong team player and contributor to team goals

ee WRK

Experience

Customer Service

* Consistently recognized by supervision and customer base for empathy and outstanding

customer relations, 100% ratings on surveys, quickly establishing rapport with diverse

populations, going above and beyond assigned tasks, and team leadership and training

* Verified customer information: name, address, and payment method & orders into system

‘ Answered calls from customers and made necessary changes as needed, offered available

choices to lower bills, loyalty discounts and other options for customer retention

* Prepared, interviewed and conducted training classes 3 times a week for 10+ new hires

* Coached communications with customers, evaluated performances, offered constructive

criticism that enhanced growth in job performance resulting in improvements

¢ Explained products and services and prices, and answered questions from customers

¢ Topped out at more than 150+ calls daily while conducting surveys

Delivered prepared sales talks, reading from scripts that described products and services, to

persuade potential customers to purchase products and services

to solicit sales

¢ Contacted businesses and private individuals by phone

¢ Adjusted sales scripts to target needs and interests of specific individuals when permitted

Employment

Tucson, Arizona

VXI Global Solutions

Customer Service/Account Manager 07/2018 to 03/2020

Ace Industrial Supply Tucson, Arizona

Sales Representative 02/2015 to 07/2018

Audiotel Leasing Tucson, Arizona

Trainer/Hiring Manager 07/2011 to 03/2013

Education

Tucson, Arizona

Pima Community College

General Education Diploma

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