Virtual Assistant Customer Service
Resume:
Natalie Nakash Zuckerman
Bellmore, NY 11710
ad5cwg@r.postjobfree.com
SUMMARY
An accomplished Sr. Buyer with extensive Purchasing experience handling large complex General Construction projects. Skilled at price negotiation, attention to detail with an excellent customer service mindset. The “go to” professional that thrives in bringing order to chaos while maintaining an energetic and positive attitude.
EXPERIENCE
Sr. Buyer 11/2019-Present
Milburn Flooring/RENU Contracting & Restoration (GC/Flooring/Restoration/Doors)
Direct and manage the annual spending of $25 Million on flooring and construction material purchases
Develop key relationships with suppliers and major flooring manufacturers
Negotiate contract pricing for all purchases
Manage end-to-end flooring supply chain to ensure key stocking products were maintained
Manage inbound freight program which yielded $100k in freight savings in first year implemented
Liaise with Sales staff to ensure 500+ annual projects were purchased and delivered under budget
Liaise with Accounts Payable to ensure all invoices were accurate
Manage and implement a successful returns and Claims process with an annual return/claim volume more than $250k
Create key metrics for vendor performance, returns, inventory stock levels
Subject matter expert on diverse types of flooring, adhesives
Managed vendor sample library, handled all lunch & learns with vendors
Create successful stocking program with ownership
Process & schedule delivery of all National GSA Contract purchase orders for flooring materials
Expert use in B2B – Ecommerce vendors and RFMS flooring software
Manage Jr. Buyer and cross trained on all functions
Liaise with Warehouse Director on all Inventory, deliveries, stock, issues
Office Manager/Administrative Support 4/2019-11/2019
Reiner Contract Carpet, Lynbrook, NY (Commercial Flooring)
Managed all daily office functions, i.e., handled all purchasing of material for job sites, office supplies, creation and submittal of all proposals, phones, emails, calendars, and events
Submission of all invoices/workplans into Columbia University’s private vendor app
Scheduled appointments and coordinated all installations and deliveries to jobsites
Sr. Account Executive 9/2018-12/2018
Green Key Resources, Melville, NY (Staffing Agency)
Identified, prospected, and qualified new clients
Negotiation of all contracts, fee agreements, salaries and benefits for both client and candidate
Extended employment opportunities to applicants and placed them in appropriate roles
Maintained and grew existing customer base
Attended all industry networking events related to staffing
Store Manager 1/2017-8/2018
GMM Design Studio, Long Beach, NY (Interior Design Firm)
Met with clients and identified the best products for their design needs and budget
Created all marketing materials, including print and all social media for tradeshows and local fairs
Ran company booth at all shows
Designed all storeroom window displays
Opened and managed wholesale accounts
Responsible for product purchasing, pricing, and merchandising
Managed Accounts Payable & Accounts Receivable for all clients and vendors
Liaised with contractors
Assisted in store design and layout
Managed multiple projects simultaneously and heavy client contact
Executive Assistant 2008-2016
We Love to Party, Cedarhurst, NY (Event Planning)
Managed customer service, bookkeeping
Managed owners' calendar, scheduled meetings, travel, personal calendar
Established and maintained vendor relationships
Intricate part of planning and execution of all events, fundraisers, corporate, networking and conferences
Coordinated and managed meetings with all clients & vendors
Licensed Real Estate Agent 2006-2014
Levine Realty, Cedarhurst, NY
Prepared documents: representation contracts, purchase agreements, closing statements, leases, and deeds
Determined competitive market prices for comparable properties
Promoted sales through advertisements, open houses, and multiple listing services
SKILLS
Negotiation, multi-tasking, organizational, high retention of information, follow-up, communication
SYSTEMS
MS Office, RFMS, SAGE 300 CRE, QUICKBOOKS, INTERNET, SOCIAL MEDIA
EDUCATION
Nassau Community College
References provided upon request
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