Customer Service Rep

Twanna M Stokes

Objective

**** **** **** *** *****, Houston TX 77056 ad5cwf@r.postjobfree.com Cell 281-***-**** Home 832-***-**** Actively seeking an opportunity to utilize my analytical skills, knowledge, and experience to enhance company growth and further my career.

Profile § Have over 20 years of experience in customer service skills, retail and sales

§ Ability to effectively manage multiple assignments and meet deadlines

§ Attention to detail and able to execute in a fast pace environment

§ Possess service and analytical skills, self-motivated, and exhibit strong organizational skills Work

Experience

Senior Customer Service Rep, PFS Group Houston, TX January 11, 2021 -Present

§ Responsible for the tasks related to inbound calls and collecting payments

§ First point of engagement and responsible for ensuring timely and consistent execution of the payment process

§ Work closely with internal and external partners to ensure accurate execution of transactions and quality client service.

Supervior, Walgreens Inc. Housto, TX June 09, 2015- December 30, 2020

Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock

Supervises receiving, stocking, pricing, returning, and transferring of merchandise.

Responsible for large some of on hand cash

K&J Couriers; Package Handler Houston, TX December 20, 2014 to June 06, 2015

Assemble, seal, scan, and load parcels in order to ensure that each one is safely delivered to its destination

Work as part of a team to meet deadlines with client and company expectations in mind. Education North Forsyth High School Winston Salem, NC Graduated June 1992 Volunteerism Awards &

Skills § Humanitarian Award August 2011-Recognized for making a difference within the community

§ Crisis Control Aug 2014-Begin to volunteer to assist with feeding the homeless quarterly