Assistant Manager Patient Care
Resume:
Ana Marques
ASSISTANT MANAGER
Contact
Linden, NJ 07036
ad5cvj@r.postjobfree.com
PROFESSIONAL SUMMARY
To obtain a challenging and professional position where I can utilize my leadership and problem solving skills to motivate and inspire my team members as well as enhance and embrace patient care and satisfaction.
Key Skills
Management Leader
Hiring and training
Orientation and training
Staff development
Performance reviewing
Policy administration
Oversee operations
Fluent in Portuguese and Spanish
Siemans Medical System
EPIC
Experience
August 2014- June 2022
Assistant Manager • Memorial Sloan Kettering Cancer Center
Oversee daily operations of medical and neurology oncology practice with 13 physician's, 7 Nurse Practitioners
Meet with physicians and staff to ensure clinical and administrative policies are followed for compliance and better quality of care, understand their frustrations and concerns to ensure productive change occurs
On-board new physicians to MSKCC
Create collaborative working relationships with physicians, nurses and administrative staff
Directly manage a team of 30 administrative staff members
Build effective teams that demonstrate excellent customer focus, decision quality, adaptability, and resilience
Foster an innovative and team-oriented work environment, inclusive of coaching
Discipline, counsel and complete yearly performance appraisals for all direct reports
Ensure that all direct support staff are in compliance with annual training
Recruit and hire new staff in conjunction with physicians
Actively build a professional network and affiliate network in the local community
Serve as a key change management leader during ongoing emergency management planning through the pandemic
Nov 2010 Aug 2014
Team Leader • Memorial Sloan Kettering Cancer Center
Ensured adequate coverage by managing CSR schedule.
Collaborated with management team on recurring problems and created solutions for improvement
Trained and coached new hires and all staff
Monitored provider's clinic schedules and made necessary revisions
Participated in or lead standing meetings and huddles with staff
Prioritized routine work and assigned/delegated work appropriately
Reconciled and submitted time sheets
Served as a member of department task forces and work groups
May 2008 Nov 2010
Client Service Representative • Memorial Sloan Kettering Cancer Center
Coordinated and managed entire registration process
Educated patients on all applicable polices, including but not limited to patients' financial responsibilities, and individual health benefits
Managed and documented pre-authorization process and clear patients' financial status prior to patients treatment
Facilitated the process of obtaining letters of medical necessity for high cost chemotherapy treatments
Acted as liaison between patients, insurance carriers and other parties regarding financial issues/complaint
Interacted with physician billing department to facilitate patients billing inquiries. Trained new staff on financial approval, pre-certifications, and patient registration
Maintained, updated and analyzed pre-authorizations, for accuracy and completeness
Implemented clinic and financial policy and procedures
Jan 2005 April 2008
Healthcare Access Representative/Public Relations ER• Cathedral Healthcare SJH/SMMC, Newark, NJ
Emergency Room patient registration lead
Translator for patients, physicians, nurses and other patient care staff
Bed Management lead
Obtained record and confidentially maintain relevant patient, insurance and diagnostic information
Reviewed insurance information to identify requirements and ensured compliance to aid the revenue cycle process
Collected and secured cash payments for patients co-payments and additional financial obligations
Managed patients' survey complaints and follow up
Tracked patients' progress within ER department
References
Available upon request.
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