Technical Support System Administrator

John Goegel

Senior System Administrator

JG

Boston, MA 781-***-**** ad5ctr@r.postjobfree.com linkedin.com/in/john- goegel-7361754/

Dedicated and experienced senior system administrator with 15+ years of proven success in developing innovative solutions and providing technical support to strengthen information technology (IT) infrastructure and information security. Critical thinker and creative problem-solver with finely honed knowledge of Linux, Active Directory, numerous other technical tools, adept at resolving complex software, hardware, and network connectivity issues for applications and operating systems. Hands-on leader and excellent communicator who excels at managing high-performing teams and serving as a strategic advisor and thought leader for senior management. Core Expertise: IT Infrastructure + Information Security + Technical Support + Root Cause Analysis + Troubleshooting + Network Protocols + Cloud Computing + Cybersecurity + Documentation + Change Management + Threat Detection + Agile Methodologies + Research & Data Analysis + Incident Response + Project Management + Written & Verbal Communication Technical Skills: Linux + Splunk + Pagerduty + Amazon Web Services (AWS) + Azure + Kubernetes + HCL Domino + Windows + Active Directory + Python + Apache Solr + Jira + Ansible + GitHub + Proofpoint Professional Experience

SENIOR APPLICATION SUPPORT SPECIALIST IBM, Littleton, MA June 2022 – Present Serve as the shift lead, provide first line support for 500+ cloud-based Red Hat linux virtual machines, and deliver weekend on-call support in a 24/7 environment. Analyze and monitor the internal Simple Mail Transfer Protocol (SMTP) service using Proofpoint and numerous other mail defense tools.

Migrated users from the HCL Smart Cloud Notes enterprise mail solution to Exchange Online within 1 year by identifying test groups and moving users in batches based on region or business needs using Azure management tools and interfaces.

One of two members selected on a 10 person team, to help with the Azure user management during the process

Led the application support team’s successful transition to a new full-time role by completing team training for role responsibilities and working closely with the former team to define workflows prior to their departure.

Maximize application performance and lead the resolution of complex technical issues by conducting thorough root cause analysis of logged events and collaborating with application support specialists to develop effective solutions.

Enhance overall system reliability and security by creating and implementing innovative system administration procedures and cybersecurity measures.

Ensure maximum global solution uptime by managing HCL Domino administration, including database maintenance and identity and access management.

Drive superb performance by overseeing IT, system administration, and cybersecurity activities, as well as providing technical support and enhancements via Ansible and basic Python/Bash scripting to improve daily productivity. John Goegel 781-***-**** ad5ctr@r.postjobfree.com

SMART CLOUD NOTES APPLICATION SPECIALIST IBM, Littleton, MA July 2015 – June 2022 Administered the Smart Cloud Notes service using HCL Domino Administration. Provided first line hardware, operating system, and application support for 1K+ cloud-based Red Hat and CentOS virtual machines, as well as 24/7 shift support for maintenance. Traced data flow across network layers and integrated load balancing.

Utilized cloud services, such as AWS, for development and testing purposes to help decide which service to shift our business to.

Demonstrated excellent project management skills by successfully transitioning all users from an on-premise mail solution to a cloud-based solution.

Strengthened information security for users by introducing safe email protocols and enforcing DKIM, SPF, and DMARC standards for legacy applications.

Minimized downtime and protected cloud infrastructure by implementing information security protocols and troubleshooting and resolving complex system issues.

Optimized system security and performance by conducting system administration and threat analysis, as well as introducing GitHub, Ansible, python and bash scripting as well as various other automation tools to IT workflows. SYSTEMS ADMINISTRATOR & ARCHITECT IBM, Littleton, MA June 2000 – May 2015 Provided first and second line hardware support in a 24/7 controlled access data center for 300 physical servers, as well as all-level support for Windows, Linux, and various operating systems. Worked with team members to develop system architecture and design. Administered and maintained regular weekly, daily, and archive backups.

Displayed exceptional leadership skills by managing the team completing operating system and hardware maintenance and serving as an internal subject matter expert on technical support and system administration.

Maintained the highest standards of system security and reliability by completing operating system installations, recommending server build designs, and completing patches and operating system adjustments.

Leveraged in-depth technical expertise to design, install, and administer Active Directory, automate numerous administrative tasks, and set up and maintain remote access using multi-level LAN.

Improved system security by detecting intruders on the intranet and internet, building and maintaining centralized virus and system health checks, ensuring security compliance, and making recommendations for security policies. Additional Professional Experience

Help Desk Support Specialist Lotus Development Corporation IT Support Specialist Center for Resource Management Interim Sports Information Director Women’s Athletics at the University of New Hampshire Education

Bachelor of Science (B.S.) in Kinesiology University of New Hampshire, Durham, NH Certifications

Cloud Based Practitioner Amazon AWS Skill Builder, MCP, MSCE, MCP+I

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