Salesforce Com Release Management

Preetham Kankanala

312-***-**** ad5csy@r.postjobfree.com

Sr. Salesforce Admin/Developer

PROFESSIONAL SUMMARY:

Over 14 Years of IT experience that includes over 10+ years of experience in Salesforce.com Business Analysis, Development, Configuring, Administration, Release Management, Functional & Issue Resolution and Salesforce.com full lifecycle implementations.

Strong experience in defining and managing custom Objects, creating page layouts, developing field validations, campaign Management, formulas and workflow rules using Salesforce.com.

Extensive work experience on designing of custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.

Sandbox management across Orgs with Post sandbox refresh steps.

Managing different sandbox environments included Dev, QA, IV&V, UAT and Production

Well working experience in Agile, Waterfall methodologies.

Extensive experience working with various release management tools (Azure DevOps (ADO), GitHub, ANT Migration Tool, SourceTree, Copado)

Auto deploying (CI/CD) components to QA environment and monitoring code overrides.

Well versed with Salesforce best practices and possible implementation capabilities with standard and custom functionality.

Conducting detailed release readiness documentation and deployment planning with Dev, QA and Product teams.

Provides ongoing support for technical system questions and problems.

Experienced in Analyzing and Understanding the Salesforce Security Release updates

Experience in using lightning app builder

Experience in building reusable UI components with lightning component framework.

Proficient in administrating the organizational setup using Salesforce administration.

Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.

Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

Experience in writing Triggers, SOQL and SOSL statements.

Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).

Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.

Customer centric with effective interpersonal, organizational and problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies

Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers)

Custom Integration

Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects,Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools

Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Operating Systems

UNIX, Windows 8/10/11

Java/J2EE/Web Technologies

J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Database

MS SQL Server and MySQL

IDE

Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Tools

MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS Visio

Version Control Tools

Code Migration Tools

Data Migration Tools

Code Analysis Tools

GitHub, Bitbucket

Salesforce Changesets, ANT Migration Tool, Copado

Dataloader, Dataloader.io, Workbench, Copado ADD

Checkmarx, PMD, Veracode, SonarQube, Netsparker

PROFESSIONAL CERTIFICATIONS

SALESFORCE.COM CERTIFIED ADMINISTRATOR (ADM 201)

CERTIFIED COPADO FUNDAMENTALS 1.

Education Qualifications: -

Masters from Illinois Institute of Technology, Chicago in 2008

PROFESSIONAL EXPERIENCE:

Client: Maryland Health Benefit Exchange, Baltimore, MD Jan 2017 to till date

Role: Salesforce Admin/Release Manager

Responsibilities:

Maintenance of All sandbox Environments and Production Org

Performing day to day Salesforce release Activities as per the Release calendar

Spinning new Sandboxes and performing Post sandbox refresh steps

Deploying the metadata using Copado tool

On boarded all Dev’s on Copado

Resolving Code conflicts with the help of Developers/Architects

Performing Org Backups as needed

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented Knowledge base, Created new article types for MHBE and MDH and configured knowledge base settings and the Case Page layout feed view.

Created Custom Objects and fields for transactional and contractual information.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Used field level security along with page layouts to manage access to certain fields.

Created UI Pages using lightning app builder

Created reusable UI components with lightning component framework.

Environment: Force.com platform, VisualForce (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM

BCBS, Naperville, IL Jan 15 – Dec 16

Role: Salesforce Admin/Developer

Responsibilities:

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Created Custom Objects and fields for transactional and contractual information.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Used field level security along with page layouts to manage access to certain fields.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Used Data loader to load the records on to the force.com platform.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Made new feature enhancements on Service cloud console view and developed some Visual force components.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

Experienced in Unit Testing, for the customizations and developments done during the project.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Kar Auction Services, IN Jan 15 – Dec 15

Role: Salesforce Admin/Analyst

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.

Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.

Designed and developed Service cloud and integration.

Implemented Data Loader through the Command Line Interface to extract the data from database.

Configured Chatter for the Users in the Organization for collaboration.

Extensively involved in Data Migration from three legacy systems to Salesforce.

Created workflow rules and defined related tasks, email alerts, and field updates.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle and Windows

HCSC-BCBSIL (Healthcare), Naperville, IL July 2012 – Jan 2015

Salesforce Admin/QA Automation Engineer

Project 1: RMAS

RMAS stands for Retail Market Application Suite. RMAS deals with the retail business of HCSC in which there are a suite of applications developed to allow members to enroll thru on exchange and off exchange to get the insurance and the members getting ID card and welcome letter. It will also let the members to check their premium amount, keep track of their invoices and payments and update their account information.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.

Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

As Quality Assurance Automation Engineer involved in modifying the Framework for automation of Web applications and handled various projects by prioritizing to meet the deadlines.

Involved in maintaining and updating existing keyword driven and hybrid driven automation framework which includes existing scripts and functions.

Developed new scripts and functions in VB script using Descriptive Programming and Handled dynamic objects.

Updated the Script in QTP based on the application enhancement .Performed Data-driven testing using data sources from database, excel files.

Created and executed SQL queries to fetch data from the database to validate and compare expected results with those actually obtained.

Extensively used SQL join statements to fetch data from the database tables.

Worked on creating functions which reads and writes to XML.

Actively created scripts on data base testing, web service testing thru QTP.

Created Scripts to work on Firefox browser using UFT 11.53

Tested Web services using SOAPUI

Executed automation scripts for regression, smoke testing and functional testing.

Involved in Identifying test cases in scope and out of scope for automation.

Created and executed the smoke tests in the pre-production and "go live" environment.

Involved in executed around 300 scenarios at the same time in several remote machines.

Created the results summary report from QC and shared with the onsite, off shore team, Automation lead and business Participated agile management meetings and monthly QA meetings.

Attended scrum every day to discuss the impediments and daily tasks.

Attended Weekly meeting to update status and worked closely with QA manager, developers.

Created Defects and tracked the defects using Quality Center.

Supported on call for smoke test executions over the weekend and evenings and also attended tech bridge call to analyze the smoke test results.

Project 2: EPP

EPP stands for Enterprise product Platform. The project deals with creating master plan data information and will be used by various retail applications creating a uniform data. My role as an automation engineer was to update the existing automation scripts and creating new scripts for new functionality added and the UI changes made to accommodate for EPP.

Developed automated test cases for Regression testing using QTP 10.0.

Maintained the Automation Frame Work for the project.

Used Descriptive Programming to create VB Script functions/Keywords for VMS, VAS and VUI applications.

Executed automated smoke, regression tests and reported the results.

Created test scenarios for VMSO65, VUI and VFS applications.

Fixed any script issues encountered during the execution of automation tests.

Created test data for VMS and VUI applications for regression testing

PNC Financial Services (Healthcare), Pittsburgh, PA January 2011 – July 2012

Senior QA Analyst

Project 1:

PNC Healthcare Advantage is PNC’s new, integrated infrastructure offering a comprehensive set of healthcare clearing house services, helps to streamline the claims submission, eligibility, claims status and remittance transactions. The project also includes the migration from HIPAA 4010 standards to HIPAA 5010 standards of all healthcare transactions to comply with the new standards mandated by the Health Insurance Portability and Accountability Act (HIPAA).

Tested the EDI/X12 transactions (270, 271, 997, 837, 835).

Tested the User interfaces for the Health care web application.

Developed Test Plan and overall Test Strategy for the program.

Developed Test Cases and Test Scripts for System and UAT Testing.

Involved in the Test Data preparation, Analysis and review which is considered as critical part of the project.

Validated the reports and files according to HIPPA X12 enforced standards.

Tested all applications End-End Manually.

Automated UAT and systems testing process using QTP 9.2.

Contributed to the Automation approach of Data Driven Testing (DDT).

Created the setup for QTP automated Regression Testing from ground up, included creation of Object Repositories, Function Libraries, Descriptive Test Scripts and Test Data Excel Database.

Performed create, run and maintain data driven automated testing scripts for QTP.

Performed Business Analysis, Requirement Analysis and Data Analysis.

Tested the Interfaces and management reports.

Tested the User interfaces for the Health care web application.

Bug reporting using Quality Center.

Used Mercury (HP)’s Tool Quick Test Pro for Regression Testing followed by the System Testing.

Created Automated QTP scripts utilizing VBScript.

Recorded Scripts and made enhancements to the scripts and prepared automation test framework.

Environment: JAVA/J2EE, WebSphere, Oracle SQL Developer, HP Quality Center, Office 2003, Lotus Notes, Sametime, QTP 9.2

Project 2: BI Reports

The BI Contract Management Reports utility of PNC Healthcare Advantage allows you to filter and view information associated with your provider-organization's contract management activity.

Involved in Functional, Regression and Integration testing.

Performed positive and negative testing.

Developed System Test Plans, Test Scripts and Test cases based on Requirements, Functional specification documents.

Involved in Testing the Variance Calculations for the Contract Management Reports.

Involved in developing Use Cases.

Used SQL Queries Extensively to Test the reports.

Environment: OBIEE Reports, Informatica, Oracle SQL Developer, HP Quality Center, Office 2003, IBM Lotus Notes, Same time.

XL Insurance, Hartford, CT July 2009 - December 2010

Senior QA Analyst / Engineer

XL Insurance is a P&C insurance company, The Operational Transformation Project is an EAI Project, GCS is Claims Management system, which is integrated with Policy systems GENIUS and WINS using BizTalk middleware. Data would pass through the middleware in XML files. Was involved in testing data flow through the middleware. Also involved in testing the TPA Data coming to the GCS.

Developed System Test Plans, Test Scripts and Test cases based on Requirements, Functional specification documents, Technical Specification Documents and Business rules.

Utilized VBScript to write QTP scripts and made enhancements to existing scripts.

Involved in Functional, Regression and Integration testing.

Involved in mock testing for some scenarios using Test harness.

Involved in coordinating with SME to discuss different scenarios at the time of scripting Test Cases.

Performed positive and negative testing.

Created XML Files for testing using the XML Shells using XML Notepad 2007.

Created SOAP requests and SOAP responses for testing the SOA (Web Services).

Tested WCF services using SOAPUI.

Performed Functional and regression testing of Web services application.

Participated/Facilitated Defect Triage meetings with BIZTALK Developers and GCS Application Developers.

Involved in mapping the fields needed for the data to flow from GCS Application to the Legacy Applications WINS and GENIUS Policy Systems.

Involved in creating one to many Field mapping required for the transformation while information is converted to Legacy Systems.

Testing different aspects of the data flow occurrences between GCS and Legacy Systems.

Used SharePoint to store the test files and test plans and their different versions.

Used HP Quality Center to log defects.

Used SQL queries extensively to see why the data was on hold in the middleware.

Document, troubleshoot and isolate problems encountered during testing.

Involved in Testing TPA debatching process for some transactions.

Environment: GCS application, BizTalk 2010, XML notepad 2007, HP Quality Center, Office 2007, Window Server OS 2008, Visual Studio 2010, MS SQL Server 2008, AS400 (WINS, GENIUS), HP QTP, SOAP, XML, WCF, SOAPUI, SharePoint 2007

References: Will be provided upon request.

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