Sales Associate Customer Service

Resume: Charles Dushek ** Years: Sales, CSS, CRM, Ecommerce, Marketing, Operations

Email: ad5csf@r.postjobfree.com Mobile Phone for Text or Call: 630-***-****

Location: 130 Lakeside Drive, Unit 624, St. Charles, IL 60174, USA

Sales Service & Support (CSS): Inside Sales Calling to Develop New Business Leads Generation for Product Specialists Pickup CSS Live-Chats & Call-Ins for Product Questions, Shopper Assistance & Phone Orders Shopper & Customer Engagement to Offer Product-Solutions Do Quotation Preparation for Special Orders Proposals Suggest Cross-Sales & Co-Purchases to Drive AOV.

Customer Relationship Management (CRM): Trained Customer Service Representative Roles Customer Satisfaction Initiatives of Personalized Service, Active Listening, Issue Resolutions, Express Appreciation One-Call Customer Issues & Complaint Resolutions Note & Process Account Management Opportunities Customer Retention Initiatives Offering Promo Discounts or Free Shipping Options Attained Top 1% Sellers Trustpilot 5 STARS Customer CSS CRM Ratings on Service & Fulfillments 8 years.

Examples of Freelance Marketing & Sales Optimization Projects: From 01/2022

OCedar.com

Setup D2C Marketing & Sales for Reseller Marketplace Product Listings: Walmart, ACE, etc.

OCedar.com Displays Reseller URL Links to OCedar Products on 12 Reseller Marketplaces.

Added New-Products to OCedar.com drive Co-Purchases grow Higher Average Order Values.

ACEHardware.com

Project expanded D2C 3rd party sellers on ACE Marketplace “Growing Sales of Online-Goods”.

New products to ACEHardware.com create New SEO Ads attracting more shoppers to ACE.

Orders Drop-Shipped as Will-Call Pickups to Local Stores = 10-20% Increase In-Store Shopping.

TarpSupply.com

Setup Free D2C Shipping Options halting Customer Checkout-Falloffs from Shipping-Charges.

PPC & SEO Ads Optimization of all Products & Categories grew online shopper traffic and sales.

Setup SellerCloud multi-channel integrations to list & sell products on 14 online marketplaces.

Employment Role Jobs Since 2012:

Menards D2C B2B B2C CRM Commercial and Retail Sales Coordinator Manager from 06/2023:

Daily In-Store Products Selling & Menards.com 2.5 M SKUs to Contractors & Retail Shoppers.

Helped Customers do Online Wood Deck & Masonry Terrace Designing & Priced Materials Lists.

Guided Shoppers through Online Designing of Home Cabinetry Projects & Priced Materials List.

Coordinated Contractor & Retail DIY Project Sales across All Departments Product Groups.

Coordinated Sales Fasteners, Lumber, Lighting, Plumbing Fixtures, Flooring, Tools, Millwork.

Stock Receiving, Restocking to POG Store Locations, Inventory Counts & Floor Merchandising.

Completion of Menards All-Departments Manager Trainee Program, September 2023

LOWE’S Project Manager Ecommerce Fulfillments & Stock Management (03/2021 to 12/2021):

Optimized LOWE’S Hybrid-Store Ecommerce Orders Pick, Pack, Ship for Online Retail Orders.

Setup Aisle, Rack, Tier Barcoded Tag POG Locations to Record Back-Stock & Alt-Locations.

Added to Genesis Zebra Order Data SKU Images & Alt Back-Stock Locations for Order Picking.

Increased Store’s FedEx Shipping & Online Shopper Will-Calls from 50-100 to 200 orders a day.

Team does In-Store Shopper Assists to find Product-Solutions within 35K store-stocked SKUs.

Sales Assistance on Flooring, Lighting, Bath, Tools, Fasteners, Millwork & Pro Contractor Sales.

French Décor Manager Ecommerce, Sales, CRM, Service & Fulfillments (09/2012 to 03/2021):

Digital Marketing SEO & PPC Ads Grew AOV to $100+ Managed Shopper Assistance Call-Ins.

International Purchasing, Warehouse Stocking, Fulfillments, Customer Service of 4 Reports.

Grew SKUs from 300 to 3,000 across 15 French Brands of Home Décor, Textiles & Furnishings.

Sold Event Table Linen Ensembles Receptions, Banquets, B&Bs from East to West Coasts.

Developed Magento Website for UX Merchandising, Sales, ERP Supply Chain Management.

Top 1% of 3,500 Like-Kind Category Sellers Trustpilot 5 STARS Ratings for 8 Years Running.

Grew Sales 10% Quarterly Sold at 90 Events 30K Repeat Customers 20K Annual Orders.

Indeed Skills Certifications 2022

Management Fit…Highly Proficient MS Word, Excel Analytics Models…Highly Proficient

Marketing & Sales Skills… Highly Proficient Customer Focus…Highly Proficient

Analyzing Demographic Data…Expert Business Math…Expert Ecommerce…Expert

Team Leadership Skills…Highly Proficient Verbal Communication…Highly Proficient

Managerial Accounting…Expert Motivating & Assessing Employees…Highly Proficient.

Education: BS Business Management, Marketing, Engineering North Central College, Naperville, IL

Ecommerce 2024...Checkout These 30 Ecommerce Online Business Strategy Optimizations

Volunteer Director of Business Ecommerce Development for Habitat for Humanity Organization

Outside Interest Projects: Child Welfare, Healthcare, Child Education, Agism, 3rd World Development

Charles Dushek Background Check Summary

Contact this candidate