Account Manager Management

Jeremy Kiefer

Pittsfield, MA *****

ad5cs4@r.postjobfree.com

860-***-****

Detailed professional possessing creative mindset and talkative personality. Offering 18-year background in account management. Experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills. Ambishious and Motivated to make a difference and go above and beyond.

Work Experience

Sr. Enterprise Solutions Account Manager - Unified Communications

Sennheiser EPOS- Old Lyme, CT March 2016 to March 2023

I am the first point of contact for the North Central Region for Enterprise Solutions. Dealing with medium to large Fortune 500 corporations helping to improve the communication between their customers, colleagues, and offices through high-end Unified Communications and conferencing solutions hardware and software. Including telecom headsets, speakerphones, and conferencing.

Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons

• Resurrected and monetized dormant leads to build a book of business and increase revenues

• Led customer product implementation projects and conducted training

• Asked appropriate open-ended questions to discover prospects' needs and requirements

• Expanded customer base by identifying needs, developing solutions, and delivering client-centered products.

•2018 Finished 127% to quota with 25% territory growth

•2019 Finished 167% to quota with 32% territory growth

•2020 Finished 189% to quota with 61% territory growth

•2021 Finished 118% to quota with 22% territory growth

•2022 Finished 104% to quota with 6% territory growth

Call Center Manager

FTD Companies Inc. - Centerbrook, CT January 2012 to August 2015

Managed a sales team of up to 45 People. My first year as a manager at FTD.com I had the highest metrics worldwide. #1 out of 6 call centers. Other responsibilities include

- Inbound and outbound sales

- Social Media Advertising

- Escalations -Special Accounts

Divisional Manager

WPI Inc. - Scottsdale, AZ

September 2000 to November 2012

-Implemented sales strategies to get struggling offices back on track.

-Trained new and veteran sales reps and managers on working territories effectively, attitude methods of going above and beyond their personal and professional goals.

-Trained upfront staff as well as office staff to work efficiently and effectively.

Education

High School Diploma

Old Lyme High School - Old Lyme, CT Class of 1995

Associate of Arts in Business Management

Mitchell College - New London, CT Class of 1998

Skills

• Territory management • Account management • Brand management

• Relationship building • Merchandising

• Marketing

• Forecasting

• Vendor management • Sugar CRM and Salesforce

• Networking

• Telephone

Personal Achievements:

Varsity Soccer Coach/Goal Keeper Trainer at Lyme Old Lyme High School

•Four consecutive State Championships 2016, 2017, 2018, 2019 (the only state championships in the program)

•Donated my paychecks for coaching back to the booster club of Old Lyme

Contact this candidate