Project Management Client Services

Craig L. Davis

Professional Summary

Kansas City, Missouri 64151 • 816-***-****

ad5crd@r.postjobfree.com • LinkedIn

Tech-savvy Project Manager with broad experience in planning technology solutions to improve business processes, drive operational excellence, and improve end-user experience with planning/implementing IT strategies. Proven success in planning and executing large and small-scale projects that direct organizational change and improve productivity of underperforming areas. Long track record of delivering technical support and maintaining IT equipment, quality, sustainability, development, and productivity initiatives. Insightful leader offering multifaceted experience, including IT infrastructure management, mentoring, quality assurance, data management, and business continuity planning. A flexible communicator with strong problem-solving and leadership skills.

Technical Proficiencies & Skills

Platforms:

Network Server Design & Analysis, Physical Server Lift & Shift Migrations, Network Server OS Upgrades, Network Server Decommissions, Hardware Migration, Software Migration, EMC system, Virtual Private Networks (VPN), VoIP Phone System, Audio Conference Centers, Local Area Network Infrastructure Computer Room Design, Data Center Infrastructure, Physical and Virtual Windows Servers, Meraki router setup

Tools:

System Hot Swap, Microsoft (Office, Project, Excel, PowerPoint, Word & Visio), Clarizen, Clarity, Active Directory, Tableau, Confluence

Core Competencies:

Technical Project Management, Infrastructure Technology, Capital & Expense Budget Management, Process Improvement, Data Center Windows & Server Upgrades, Data Center Server Migrations, Hardware & Software Migration, Network Security & Identity Management

Signature Accomplishments

Maintained consistent collaboration with solutions architects and platform engineers to identify, analyze, and implement cutting-edge network equipment and software applications in all projects.

Developed innovative methods and procedures that enhanced system performance and uptime.

Gained in-depth knowledge of Clarizen reporting; generated insightful reports that became industry standard for project administrators and project managers (PNC).

Conducted research and presented findings to executives on cost and stability benefits of shifting from Internet Service Provider to direct fiber connection with AT&T for sales and satellite offices (Sunlife).

Turned around lagging project (three months behind schedule) on track within one and half months; completed four months ahead of schedule (KVC).

Career Experience

Genesis 10, PNC, Kansas City, Mo 2020 – 2023

Genesis 10 Consultant for PNC Bank

Track, maintain, and troubleshoot issues in project budget and forecast, ensuring financial efficacy. Review and update Jira stories regularly and prepare reports to monitor progress. Generate weekly status reports in Clarizen aimed at providing clear and updated information to stakeholders. Lead engaging project meetings, fostering environment of open communication and collaborative problem-solving.

Key Achievements/Contributions:

Spearheaded various projects from conception to delivery with budgets reaching up to $10M.

Chaired project governance meetings to secure status on pro-Project Quality Assurance (PQA).

Provided insightful direction and guidance to new project administrators.

Utilized change portal to guarantee that release deliverables met project quality assurance standards.

Apex, Sunlife, Kansas City, Mo 2016 – 2019

Apex Project Consultant

Conducted informative meetings to update on scheduled outages and upcoming maintenance affecting GSO offices. Maintained documentation for every Group Sale Offices (GSO) covering both network and telecom aspects. Collaborated with network, telecom, computer hardware, and AV teams to ensure prompt project updates and effective resolution of project-related issues. Coordinated with third-party vendors for Service Level Agreement (SLA) deliverables.

Key Achievements/Contributions:

Led and mentored less experienced help desk personnel to ensure operational and service excellence.

Devised innovative solutions to enhance office moves and network connectivity and stability, suggesting system modifications that substantially reduced user issues.

Partnered with network services, software systems engineering, and applications development teams to swiftly restore service and troubleshoot issues.

Offered informed guidance to executives by conducting in-depth research, analyzing costs, drafting compelling proposals, aiding strategic decision-making.

Employed SCCM (Microsoft System Center Configuration Manager) for installation of majority of company's software.

Installed, repaired, and upgraded computer equipment, ensuring operational efficiency and minimum downtime.

Apex, Burns & MacDonnell, Kansas City, Mo 2016 – 2016

Apex Project Consultant

Conducted informative meetings to update on scheduled outages and upcoming maintenance affecting offices. Maintained documentation for every Offices covering both network and telecom aspects. Collaborated with network, telecom, computer hardware, and AV teams to ensure prompt project updates and effective resolution of project-related issues. Coordinated with third-party vendors for Service Level Agreement (SLA) deliverables.

Key Achievements/Contributions:

Led and mentored less experienced help desk personnel to ensure operational and service excellence.

Partnered with network services, software systems engineering, and applications development teams to swiftly restore service and troubleshoot issues.

Employed SCCM (Microsoft System Center Configuration Manager) for installation of majority of company's software.

Installed, repaired, and upgraded computer equipment, ensuring operational efficiency and minimum downtime.

KVC Behavioral Health, Olathe, Ks 2013 – 2015

Technical Support Analyst

Conducted thorough analyses and troubleshooting of end-user computer systems, encompassing desktop hardware, software applications, operating systems, and network connectivity. Administered changes to computer systems, including addition, update, and removal of software and hardware. Fostered robust business relationships with vendors, ensuring timely project execution and consistent report provision on projects and purchase orders.

Key Achievements/Contributions:

Managed multiple projects, ensuring adherence to timelines, budgets, and inventory controls, while delivering comprehensive status reports to the IT Director.

Identified lagging projects and devised practical solutions to realign projects with scheduled timelines.

Provided insightful suggestions to management for enhancing training modules and electronic safety measures for employees.

Additional Experience

Onsite Network Administrator Director, Corinthian College, INC. Technology Field Technician, Robert Half Technology Computer Technician Level 2, Advance Technology Services Technology Field Technician, Midwest Office Technologies Client Infrastructure Rep, Unisys Client infrastructure Rep, APEX, Unisys Helpdesk Technician, Solution Now, Capgemini/ Waddell and Reed Learning Center Facilitator/Database Administrator, ComSkill

Education & Credentials

Bachelor of Science: Telecommunications Management, DeVry, Kansas, Mo

A+ Certification

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