Support Technician Tier 2
Resume:
Mikalah Dupree
Always ready to work !
Irving, TX 75062
ad5cqh@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Virtual Support Technician (Tier 2)
Protech Automotive Solutions - Lewisville, TX
January 2023 to Present
My skill in this position is to program and code modules that have been replaced after body shops have put them in. I also help techs by doing pre and post scans, updating software for different vehicle manufacturers and diagnosing issues with the Techs needing modules programmed. Virtual Scan Tech
Protech Automotive Solutions - Lewisville, TX
February 2020 to January 2023
My Skillset within this position was to do pre scans and Post scans on vehicles that have been taken into Caliber Collision shops to be fixed because a collision. I have experience in using tools like Ford IDS, Wi- Tech, and Honda Diagnostic tool.
Temperature Screener
Adecco Staffing Solutions - Irving, TX
July 2020 to November 2020
As employees of client walk in and out of the building, my job was to take the temperature of employee using a thermal camera. After the camera told me the temperature, and it was under 99.9, I would then give the employee access to the building.
Scanner
Jack Cooper Transport - Arlington, TX
December 2019 to February 2020
My skill set within this position was to log inventory for GM warehouse after the cars have been manufactured.
Sales Associate
Vans - Southlake, TX
November 2019 to January 2020
My Skills Set in this position was taking online orders, working the stockroom, doing inventory and selling shoes. I worked using the Cash Register, using the I Pad for online orders and helping customers as they needed it.
Review Specialist
asTech - Plano, TX
August 2018 to September 2019
My job here to do research on different modules in cars that has been sent to us through body shops. I looked different codes and helped the insurance companies decide what they needed a completion scan after the car has been fixed.
Legacy HealthCare
ENROLLMENT SERVICES - Scottsdale, AZ
June 2018 to August 2018
My skill set at this job was talking to different clients about healthcare insurance, I also helped them choose their plans and helped figure comfortable budgets for their insurance plans. Security Guard
Allied Universal - Irving, TX
March 2018 to May 2018
My Skill set here working security was access control for Fed-Ex trucks and other shipping truck companies that needed to drop loads off to the warehouse. I also patrolled the perimeter of the building, wrote Daily Activity Reports and incident reports as needed. Security Officer
G4S Security - Irving, TX
October 2017 to March 2018
My skill set within this position was to patrol around the building, check CCTVs, access control, write incident reports, conduct safety audits, armed and disarmed buildings and help make sure things were safe for the clients and customers coming within the warehouse as well. I also created paper work to help inform clients about new safety regulations.
Security Officer
RMI Security - Irving, TX
August 2016 to October 2017
My skill set within this position was to patrol around the building, check CCTVs, access control, write incident reports, conduct safety audits, armed and disarmed buildings and help make sure things were safe for the clients and customers coming within the warehouse as well. Cashier/Customer Service
Corner Bakery Cafe - Irving, TX
November 2015 to August 2016
My skill set here was to work Cashier, Expo and prep kitchen. I took orders, took Togo orders, answered customers questions as needed, ran food to the tables and prepping the food for the next business day. Cashier/Customer Service
McAlister's Deli - Irving, TX
2015 to September 2015
My skill set here was to work Cashier, Expo and prep kitchen. I took orders, took Togo orders, answered customers questions as needed, ran food to the tables and prepping the food for the next business day. Education
Associate in Science (AS) in Automotive and Diesel Technology Universal Technical Institute - Dallas/Fort Worth - Irving, TX November 2020 to May 2021
High School Diploma
Macarthur High School - Irving, TX
August 2012 to June 2016
Skills
• Microsoft office, Google speadsheets, Microsoft PowerPoint and word (2 years)
• Restaurant Experience
• Retail Sales
• Microsoft Office
• Customer Service
• Security
• OEM (2 years)
• Diagnostic Evaluation (2 years)
• IDS
• Collision Repair (2 years)
• Service Technician Experience (2 years)
• Windows (5 years)
• Automotive diagnostics (2 years)
• Automotive Repair (2 years)
• Customer service
• Windows
• Research
• IDS
• Sales
Languages
• Spanish - Intermediate
Certifications and Licenses
Driver's License
December 2016 to August 2022
Security Guard License
August 2016 to September 2018
First Aid Certification
Additional Information
mikalah S Dupree
Irving, TX 75038
Phone: 469-***-****
ad5cqh@r.postjobfree.com
•
OBJECTIVE
A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. EDUCATION
Universal Technical Institute (UTI) – Dallas, TX
Associate of Occupational Studies Degree in Automotive Diesel Technology II - Projected Graduation: 04/22/2022
MacArthur High School – Irving, TX
Graduated – 06/2016
SKILLS & TRAINING
• Introduction to Engines
• Introduction to Powertrains
• Introduction to Undercar
• Introduction of Drivability
• Application of Drivability
• Power & Performance I (Engine Build)
• Power & Performance II (Bolt on performance)
• Power & Performance III (Super Street)
• Drivetrain
• Electrical Fundamentals
• Electrical Applications
• Advance Electrical Applications
• Steering & Suspension Systems I
• Steering & Suspension Systems II
• Preventative Maintenance
• Advance Technology/Hybrid & Services Advising
• Level 2 Security Officer License
• Diesel Engines
• Diesel Engine Fuel Systems
• Hydraulics
• Brakes
• Braking Systems
• Manual Transmissions
• Automatic Transmissions
• Transport Refrigeration
• HVAC
• CPR/First Aid Certified
EMPLOYMENT HISTORY
ProTech – Lewisville, TX 02/2020 – 03/2020
Virtual Scan Technician
• Ran pre and post scans on vehicles
• Cleared codes
• Diagnosed driver-assist tools
Astech – Plano, TX 08/2018 – 09/2019
Review Specialist
• Ran pre and post scans on vehicles
• Cleared codes
• Created reports using proprietary software
RMI Security – Irving, TX 08/2016 – 10/2017
Security Officer
• Patrolled client’s facilities
• Monitored security systems
• Armed and disarmed facility alarm systems
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