Mobile Banking Service Delivery

EHINMOWO ATINUKE ESTHER

No **, unity close ogudu Lagos, Nigeria.

E-mail: ad5coq@r.postjobfree.com Phone no: +234********** PERSONAL INFORMATION

Sex: Female

State of Origin: Ondo

Nationality: Nigerian

PROFESSIONAL SUMMARY

A keen and enthusiastic individual with passion for achieving success in every endeavor through professionalism and excellent service delivery. Ideal candidate for positions requiring zeal, efficiency and responsibility as I aim to be part of a dynamic team where I would make significant contributions towards the accomplishment of the organization’s strategic and operational objectives. I have very high level of initiative, capable of delivering on assigned tasks within deadlines given. CORE COMPETENCIES

Possesses excellent oral and written communication in English

Computer literate. Proficient in the use of MS word, PowerPoint, Excel, Outlook

Good inter-personal relationships

Ability to work without supervision

Creative and quite initiative

Excellent public speaking skills

Ability to work under pressure

Great at working within a team

EDUCATIONAL HISTORY / QUALIFICATIONS

2015: Lagos State University, Ojo Lagos state

BSC, Business Administration ( Lower Division)

2007: Yaba College of Technology, Yaba, Lagos State OND. Business Administration (Upper Division)

2000: Badagry Grammar School, Badagry, Lagos State West African Senior School Certificate Examination (WASSCE) WORKING EXPERIENCE

Access Bank Plc Nov. 2019 – till date

Designation: Internet and Mobile Banking Unit

Mobile Banking Support

Supporting the Mobile Banking products (Accessmore app and Internet Banking Platform)

Resolving customer’s complaint related to mobile banking across all channels (Service desk, CRM and Mail).

Ensuring successful onboarding of customers on Accessmore app and Internet banking platform.

Enhancing customer’s daily transaction limit on the mobile app for both individual and corporate customers.

Merging customer’s accounts/profile on Accessmore app and Internet banking platform

(Maintaining Bankworld relationship for customers on Bankworld GUI). Diamond Bank PLC Nov. 2016 – Nov. 2019

Designation: Centralized Customer Service Unit

Data Cleansing officer

Data management cleansing on multiply customer details

BVN back-end management

Customer ID merger and BVN retrace

Customer details back-end management

Diamond Bank PLC Mar. 2011 – Nov. 2016

Designation: Teller Service Representative (TSR)

Cheque deposit

Cheque encashment

Cash deposit

Payment of Cash against customers’ instruments

Inputting of Customer information

Giving reports of customers data

Guaranty Trust Assurance. (GTA) June 2008 - Aug 2010 Designation: Banc Assurance

Ensuring proper product advert within a particular region

Canvassing for customers

Meeting monthly assigned target to ensure revenue generation

Ensuring sales of insurance packages to customers

Presenting of quarterly reports

SKILLS

Customer Relations

Bankworld GUI

Service Desk

Microsoft Word & Excel

HOBBIES

Travelling, Meeting people, Fashion trend blogging and Listening to music REFERENCES

Available on request

Contact this candidate