Office Administrator Service Representative
Resume:
SUMMARY STATEMENT
Experienced and reliable customer
service Representative with extensive
experience helping in a busy call
center setting. Strong dedication to
helping customers resolve issues and
cultivating a positive image of the
company. Excel in both team
environment and alone. Proven ability
to listen attentively, solve problems
quickly and efficiently, and create
high-quality professional relationships
with clients. Fully committed to
following company procedures and
winning loyal customers.
PERSONAL INFORMATION
Full Names: Sibusiso Elvice Sthole
Date of Birth: 1995/05/22
Gender: Male
CONTACT
PHONE:
EMAIL:
ad5cn4@r.postjobfree.com
ADDRESS:
004 Montreal Mansions
308 Smit Street Joubert Park
2001
CORE STRENGTHS
2 Years of MS Office, Word
and Excel experience
Date Entry
Excellent telephone etiquette
and outstanding customer
service skills
Ability to Mult-task in the fast-
paced environment
Keyboarding 35 wpm
KNOWLEDGE AND SKILLS
Administrative skills
Excellent Communication Skills at all
levels.
Self-motivated
Effective listening
Empathy
Critical Thinking and Problem Solving
Client Centric
EDUCATION
Graduate Institution of Financial Sciences
2022 – 2023
National Certificate: Generic Management: General Management: Level 05 (NQF 5)
University of Johannesburg
2021 – 2022
Advance Diploma in Accountancy NQF 7
Majoring in Accounting, Auditing and Taxation
2017 – 2020
Diploma in Accountancy NQF 6
Majoring in Financial Accounting, Auditing, Taxation, and Cost and Financial Management.
Dedangifunde High School
2010 – 2014
Grade 12
Commerce
ACCOMPLISHMENTS
Customer Assistant
Worked with company system such as online support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Calmed and rapidly resolved client conflicts to prevent loss of key account.
Customer interface
Assisted customers over the phone regarding store operations, products, promotions, and orders.
WORK EXPERIENCE
July 2023 -February 2024 Energy at work Projects (Pty) Ltd Job title: Customer Servicing Consultant
Duties:
To provide a high level of service to customers.
Answer an average of 60 calls per day in a high-volume call center environment.
Resolving insurance policy queries on products according to business needs.
Service inbound/outbound line and ensure agreed service level has been achieved by adhering to schedules.
Ensure a quality assurance standard of 98% overall.
Train and assist entry-level customer service consultant by helping them improve their listening skills, communication and multitasking abilities. Reason for leaving: Contract ended due to operational requirements. April 2022 - March 2023 Absa Instant Life
Job title: Consultant Client Services (FAIS)
Duties:
• Handle incoming calls and/or emails.
• Follow up on returned email.
• Accurately capture client information on the relevant system.
• Handle administration task according to agreed standards and turnaround times.
• responding to client inquiries as promptly as possible.
• Recording accurate notes on all systems as required.
• Maintain efficient workflow and administrative processes and comply with internal SLAs.
• Solve or escalate customer queries and complaints timeously. Accuracy and attention to details
Telephone Etiquette
Customer Service
Analytical Ability
Time Management
CERTIFICATIONS
Sage Evaluation Premium
University Manual
EPCUV7.00 Fixed Assets
Skills Programme Sales Assistant
(General) (Business Start-up)
Skills Programme Sales Assistant
(General) (Business Start-Up)
• Build positive customer relations.
• Ensure that the customer understands the product that you are interacting about.
• Provide excellent customer service in a professional manner.
• Handle complaints, provide appropriate solutions and alternative time limits and follow up to ensure resolution.
• Support clients in Instant life Online Services.
• General query resolution.
Reason for leaving: Contract ended.
November 2021 – December 2021 the Cross Trainer
Sales Assistant (Causal)
Duties:
• Serve customers and handle any returns and refunds.
• Unpack deliveries, stock shelves and arrange displays.
• Rotate and replace stock.
• Promote products to meet sales targets.
• Keep the store clean and tidy.
Reason for leaving: Temporary contract.
June 2121 -August 2021 Shoprite Theku Mall
General Assistant – trainee
Duties:
• Till packing and 2 Hours check Fruit and vegs.
• Working on Scale Machine for fruit and vegs
• Sales floor parking product on shelves.
• Packing stock from receiving bay to storeroom.
Reason for leaving: Contract ended.
February 2018 – December 2018 C&R Brand Solutions
Assistant Creditors Clerk (Part time)
Duties:
Requesting invoice from suppliers.
Checking all invoices are captured on system.
Ensure that the correct VAT is applied to invoice.
Prepare monthly analysis of the creditors list.
Preparation and submission of creditors reconciliations (ensure invoice follow sequence)
Reason for leaving: Part-time on weekends while studying. July 2019 – December 2019 C&R Brand Solutions
HR Administrative Assistant (Part Time)
Duties.
• Answer telephone calls and provide needed information.
• Maintain schedule and coordinate calendar activities.
• Answer employees’ questions and provide need information.
• Provide administrative support for HR executives. Reason for leaving: Part-time on weekends while studying.
Contact this candidate