Business Development Customer Service

John Broyles

Muskogee, OK ***** • Home: 918-***-**** • Cell: 918-***-**** • ad5cn3@r.postjobfree.com

Professional Summary

** **** ***** ** ***** and marketing in various industries. My skills and experience in Budgeting, Business Development, Marketing, Cold Calling, Direct Mail, Prospecting, Identifying New Sales Opportunities, Developing and Qualifying Prospects, Building Proposals, Presenting Programs, Business to Business Sales, Safety Training and Inspections and File Management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Work History

Inside Sales Representative, 05/2023 to Current

Hughes Lumber – Muskogee, OK

Enhanced Customer Satisfaction through Attentive Service, Addressing Concerns promptly, and offering Tailored Solutions.

Maintained Up-to-Date knowledge of Available Products to best serve Customers and Maximize Sales Potential.

Maintained Store Inventory, Monitoring Customer Purchases and Replenished Supplies.

Insurance Broker, 04/2018 to Current

Self Employed Insurance Group – Muskogee OK

Completed on average of 100 outgoing calls to Prospective Clients, setting 10 to 12 Appointments Daily.

Educated Clients on Various Insurance Products, enabling Informed Decisions regarding their Coverage Options.

Developed Sales Leads from Direct Referrals, Networking and Targeted Marketing Campaigns.

Obtained underwriting approval by completing application for coverage.

Cross-Sold Insurance products to Existing Clients to reach Sales Targets.

Determined Financial Needs by Assessing existing coverage and aligning New Products and Services with long-term goals.

Generated Leads through Cold-Calling, Networking and other Outreach Methods.

Supply Technician, 07/2016 to 04/2018

Bureau Of Indian Affairs – Muskogee OK

Documented and Processed Classified Materials.

Maintained 100% Accountability of all Assigned Equipment worth more than $100,000,000.

Located Unutilized Equipment worth over $200,000, reallocating to other departments for use.

Maintained Regional Fleet Records ensuring Vehicle Maintenance was performed within suggested time.

Supervised Disposal of Unused and Outdated Equipment.

Maintained Security System for Regional Office.

Department Manager, 09/2015 to 07/2016

Dick's Sporting Goods – Muskogee OK

Planned and Directed Staff Training and Performance Evaluations.

Trained all Incoming Sales Team Members.

Promptly Resolved all Customer Requests, Questions and Complaints.

Maintained Knowledge of Current Sales and Promotions, Policies and Security Practice's Regarding Payment and Security Practices.

Built Relationships with Customers to Establish Long-Term Business Growth.

Performed Safety Inspections and Provided Corrective Feedback.

Aircraft Armament Systems Specialist, 06/1987 to 03/1998

United States Airforce – San Antonio, TX

Reduced Maintenance Downtime by efficiently Troubleshooting and Repairing Aircraft Armament Malfunctions.

Ensured Mission Readiness through Rigorous testing of Weapons Release Systems and Related Equipment.

Weapons Load Trainer for weapons load crews on multiple Air-to-Air and Air-to-Ground Munitions.

Weapons Load Trainer and Safety Inspector during Operation Desert Storm.

Multiple Awards, Weapons Load Crew of the Year 1991 and 1992, Sabre Spirit Champion 1992, Gun Smoke Champion 1993, Maintenance Professional of the year Pacific Air Force 1994.

Education

Some College (No Degree): Marketing

Boise State University - Boise, ID

Associate of Applied Science: Aircraft Armament Specialist, 06/1987

Community College of The Airforce - San Antonio TX

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