Home Depot Store Manager
Resume:
Darius Bob
Walker, LA, *****, US
ad5cmd@r.postjobfree.com
Work Experience
The Home Depot, Night Replenishment Manager
NRM's supervise the freight unload, packout, and packdown processes NRMs will communicate priorities, ensure nightly tasks are completed and that freight is moving smoothly throughout the store This position will be expected to teach, coach and train associates on Home Depot policies and procedures, and ensure all associates are working in a safe manner all times At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs NRM's will provide input to Store Manager and Assistant Store Managers on Associate performance through ongoing performance management and talent planning discussions
The NRM's also train new and current associates on all heavy lift equipment, as well as, safe practices and procedures. 11/01/2008 - 08/01/2016
Joe's lounge, Bartender
Check identification of customers to verify age requirements for purchase of alcohol.
Serve wine, and bottled or draft beer.
Slice and pit fruit for garnishing drinks.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Clean glasses, utensils, and bar equipment.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Clean bars, work areas, and tables.
Plan, organize, and control the operations of a cocktail lounge or bar.
Collect money for drinks served.
Take beverage orders from serving staff or directly from patrons.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Create drink recipes.
08/01/2011 - 07/01/2015
Aramark Corporation, Galleyhand
Duties as a BR Hand and Galley Hand were keeping housing and eating areas cleaned for suitable living performing tasks as mopping and sweeping, bedrooms upkeep, washing dishes and cleaning common areas inside living quarters. Currently assigned as a laundry hand; washing, drying, and folding all income laundry and linens for offshore facility. Trained weekly in fire prevention and safety. Has worked as a BR Hand and Galley Hand keeping housing and eating areas cleaned for suitable living performing tasks as mopping and sweeping, bedrooms upkeep, washing dishes and cleaning common areas inside living quarters. Currently assigned as a laundry hand; washing, drying, and folding all income laundry and linens for offshore facility. Trained weekly in fire prevention and safety. 01/01/2011 - 08/01/2011
Transcom WorldWide AB, Customer Service
Representative
Read technical manuals to better assist and consult customers with, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Create an environment conducive to success by promoting and recognizing initiatives
Solving / Product marketing and selling / Advising Handling customer inquiries over the phone, solving customer problems and database management
Ensuring customer adherence with relevant legislation, processing customers' payments, trouble-shooting basic customer issues, logging details of phone calls for evidentiary purposes, advising customers
Worked in a networked computer environment, using both application based and web based programs
Providing customer care, sales, technical support and credit management services through the extensive network of contact centers and work-at-home agents
Assisting the customers and clients for Inquiries and giving out the exact information about the products
Provide support for production agents to ensure quality in customer service and issue resolution is attained for customers Giving specific direction on to update and how manage cable box
Using telephone skills and live chat
Verify correct operations and detect errors
Referred Customers to major hardware or software problems or defective products to vendors or technicians for service 08/01/2008 - 11/01/2010
Biomat Plasma Center, Phlebotomist/ Lab technician Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
Collect fluid or tissue samples, using appropriate collection procedures.
Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.
Train other medical personnel in phlebotomy or laboratory techniques.
Conduct hemoglobin tests to ensure donor iron levels are normal.
Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Explain fluid or tissue collection procedures to patients. Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Calibrate or maintain machines, such as those used for plasma collection.
Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.
Enter patient, specimen, insurance, or billing information into computer.
Perform saline flushes or dispense anticoagulant drugs, such as Heparin, through intravenous (IV) lines, in accordance with licensing restrictions and under the direction of a medical doctor.
Serve refreshments to donors to ensure absorption of sugar into their systems.
Transport specimens or fluid samples from collection sites to laboratories.
05/01/2007 - 09/01/2008
Convergys Corporation, Customer Service Representative Processing customer orders and sales
Using several distinct computer programs
Achieving specific sales goals and maximizing all sales opportunities
Demonstrate empathy while maximizing opportunity to build rapport with the customer
Set up, general account questions
Understand nature of customer calls through probing and confirmation statements
Identify which of positionsmost interests
Meet monthly and quarterly targets
Provide customers with useful information and best practices on how to build online business
Communicate and coordinate with partners on a day-to-day basis on emails and calls, with the ultimate goal of delivering quality service to the end
Provide accurate and complete responses to members in an easily understood language
Identify, investigate and research user questions and problems, and may refer to technical, professional or service personnel for follow-up
Transfer misdirected customer requests to an appropriate party. LI
Identify ways to avoid recurrence of customer issues by improving processes, and recommending changes
Work for exceptional customer experience, resulting in high customer satisfaction scores
Handle and respond to constant inbound phone calls via telephone and email inquiries
Education
2003
Franklin Senior High School, High School in General Studies
Louisiana State University and Agricultural & Mechanical College, General Studies
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