Customer Service Project Management

Mary Anna Savina

Anchorage, AK 907-***-**** ad5clj@r.postjobfree.com

Project Management Administrative Support Customer Service Event Planning

Service-driven leader with expertise in all facets of administrative assistance, customer support, project execution, and program management. Adept at implementing new processes to streamline business operations, fostering healthy work environments, and resolving inquiries to maximize customer satisfaction. Known for possessing a can-do attitude, consistently meeting deadlines, adapting to new situations, and exceeding expectations.

Executive Support

Calendar Management

Project Planning

People Management

Relationship Building

Inventory Management

Operations Support

Customer Retention

Process Improvement

Budget Management

Resource Allocation

Change Management

Technical Skills: Adobe Acrobat, Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Visio

PROFESSIONAL EXPERIENCE

Operations Manager Artic Solar Ventures, Anchorage, AK 05/2013 – Present

Spearheaded project management and execution for Alaska's leading solar energy company, overseeing and coaching a high-performing team of up to 12 to achieve business, service, and financial objectives.

Key role in securing permits for all residential and commercial projects and coordinating with utility personnel on customer generation requests; completed data entry, resolved conflicts, and managed budgets.

Partnered cross-functionally with the Inventory Manager to assess inventory, optimize resource allocation, purchase new equipment, maintain inventory data, and reduce sub-rental expenses.

Communicated customer issues to the operations team to facilitate the development of new processes focused on improving the customer experience and resolving problems and complaints.

Promoted business development by guiding social media management to drive brand objectives and guidelines.

Executive Assistant Trimble Strategies, Anchorage, AK 07/2013 – 05/2013

Provided administrative support across the organization, overseeing, and maintaining a high-volume calendar for the President; ensured the delivery of high-quality customer service by screening calls and resolving inquiries.

Leveraged high attention to detail and analytical skills to organize executive-level meetings, events with up to 100 attendees, and travel arrangements, including transportation, accommodation, meals, and more.

Deployed exceptional communication and problem-solving skills to maximize customer retention and satisfaction; greeted and directed visitors to the correct areas of the office.

Instrumental in supporting data-driven decision-making by preparing reports and financial data and creating spreadsheets and presentations; managed filings and faxes for the entire office.

Medical Records Technician Beacon Occupational Health & Safety Services, Anchorage, AK 08/2011 – 07/2013

Guided records management by compiling, verifying, and filing all medical records with 100% accuracy; reviewed records for completeness, assembled records into standard order, and filed records in designated areas.

Maintained patient confidence by adhering to HIPAA regulations and established policies and procedures when responding to client requests for information from files.

Answered calls from clinical staff pertaining to medical records, maintained quality results and standards, and resolved discrepancies as needed.

EDUCATION & CREDENTIALS

Licensed Esthetician (#102856), State of Alaska Department of Commerce, Community, and Economic Development

Esthetician, Academy of Hair Design

Criminal Justice Coursework, University of Alaska Anchorage

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