Chelsea Smith

West Valley City, UT *****

ad5cjo@r.postjobfree.com

+1-385-***-****

1. Experienced cleaner with 4+ years in assisted living homes, hotels and warehouses. More recent jobs have also included call center work. I believe I would be an asset to your company due to me having the eagerness to get the job done accurately and efficiently the first time around. I have an easy going demeanor and am able to maintain professional relationships in all areas of my work environment.I am a quick learner to new processes and am able to apply changes effectively. I have enough ambition to make sure my customers and coworkers feel heard and enough will power to deliver a suitable outcome.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Golden Customer Care - Remote

September 2022 to Present

1. Retention efforts.

2. Take notations on each call.

3. Have weekly meetings with supervisor for coachings. 4. Maintain certain KPIs to meet customer satisfaction. 5. Follow all protocols and procedures.

6. Used thinking skulls to find multiple solutions for my customers. Customer Service Representative

Spherion

March 2022 to September 2022

1. Take incoming calls for California state parks. 2. Create,cancel and modify camping reservations. 3. Answer questions and help with driving directions. 4. Stay on task, taking call after call.

Claims Specialist just

Aston Carter - Salt Lake City, UT

October 2021 to January 2022

• Work on ground claims for specifically loss and damage claims.

• Be able to identify the difference between loss and damage claims, and apply proper SOP's.

• Maintain a professional presentation of myself.

• Accurately deny or approve claims.

• Retaining new procedures and being able to flow with the changes in our SOP's and meet company needs.

Janitorial Worker

Red Stag Fulfillment - Salt Lake City, UT

January 2021 to October 2021

• Upkeep of the building with other custodians.

• Maintain bathrooms and break rooms.

• Restock areas as needed.

• Assist in weekly inventory count on swag and supplies.

• Works with management in identifying items that are in need of repairs.

• Actively participates in part of the safety committee while attending meetings and providing feedback as requested.

• Work closely with other janitors and maintain professional relationships with coworkers.

• Take the initiative to manage all requests made forth by managers and other supervisors. Multiple temp agencies with multiple positions held People Ready, Aerotek, AppleOne, - Salt Lake City, UT April 2020 to January 2021

• Worked at FedEx as a cargo claims specialist for 2 months between July and September of 2020.

• Worked for a women's workout clothing factory for 3 months between April and June of 2020.

• Worked for People Ready doing resets and other various odds and ends jobs for almost 4 months between October 2020 and January 2021.

Customer Support Specialist

RST Brands - Salt Lake City, UT

December 2018 to December 2019

• Would assist callers with replacements.

• Would request photos for documentation purposes and file them appropriately.

• Would mail items from office and create online labels.

• Would contact carriers in regards to missing shipments.

• Would make outbound calls for follow ups as well as maintain email correspondence.

• Assisted in other projects as needed requested by manager. Quality Assurance Specialist

Connexion Point

September 2016 to March 2018

Would maintain monthly progress report with production, trends, any PTO used, would display what tools I have used to complete job accurately, and KUDOS calls.

* Would work efficiently as a team member as well as maintain productivity as an individual.

* Would work closely with supervisors to imply ideas that would improve effectiveness of audits.

* Would adhere to HIPAA laws and regulations.

* Would continually obtain information regarding Medicare to ensure Licensed agents were providing accurate quotes and information.

* Used multiple computer programs and the use of spreadsheets. Member Services/ Customer Service Representative

Credit Repair.com

April 2016 to August 2016

• Would assist in getting members into their online account, and explain in detail how to use the account.

• Would attempt to collect for any services that were not kept current.

• Would have to attempt to save 43% of all cancel calls(cancel/saves).

• Would advise of any removals off of credit reports, Advise of needed information to conduct a proper investigation, etc.

• Would attempt to disengage the caller if upset.

• Would build a comfortable bond between business and friendliness to ensure caller felt comfortable discussing private issues regarding their credit history.

• Was able to provide accurate information pertaining to building credit, how each item effects the reports, and being able to advise the called of what would be beneficial to their situation at the time.

• Would go above and beyond for each individual member, assuring their conversation with me is as optimistic as possible.

Check Order Processor - Wells Fargo Services

Harland and Clarke

September 2015 to April 2016

• Would complete multiple check orders for customers and bankers.

• Would accurately create business checks, as well as personal checks.

• Would conduct a rerun on check orders done inaccurately, while assuring it was done properly.

• Would work with codes to assure customer was available for said promotions and/or discounts.

• Would complete manual orders when needed.

• Would work with team to create a positive work place. Cashier

Exxon Mobile Gas Station

March 2015 to February 2016

Accepted debit/credit transactions as well as cash.

• Maintained the proper amount in till at all times.

• Greeted customers with a smile and an upbeat attitude.

• Up -kept the cleanliness of the store.

• Would restock inventory and keep track of inventory. House Keeper/ Laundry Attendant

Legacy Village of Taylorsville

February 2013 to June 2014

• Helped head housekeeper keep up on the laundry, then disperse it evenly tor CNA's.

• Restocked needed chemicals, maintained product inventory.

• Would ask my supervisor for additional duties once I completed my schedule.

• Ensured to clean all surfaces, fake plants, windows, blinds, and carpet cleaned all rooms regularly.

• Participated in activities with the residents and visitors, and made it a point to build a connection with them to make them feel as if they're home even away from home. Education

High school or equivalent

Skills

• Cleaning (4 years)

• HIPAA

• Quality Assurance

• Customer Service

• Call Center

• CSR

• Customer Support

• Laundry

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