Customer Service Nursing Assistant
Resume:
Heidi Fargher
Diploma with honors as a Medical Billing Specialist
Sterling, IL 61081
ad5cib@r.postjobfree.com
I have 10 years of experience in healthcare, 9 years of experience in retail, 8 years of factory experience, 3 years of Content Writing, Creative Writing, and designing. Willing to relocate to: Dixon, IL - Morrison, IL - Prophetstown, IL Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Allure Health Care Services - Prophetstown, IL
November 2022 to Present
Home Health Care Aide
Addus HomeCare - Sterling, IL
August 2021 to Present
I take care of Clients in their homes, i also take them to their Dr’s appointments, grocery stores ext! Freelance Medical Writer
I'm Self Employed - Sterling, IL
April 2020 to Present
I’m a Freelance Medical Writer, Copy Writer, Content Writer, Creative Writer, Editor, and designer. CNA - Certified Nursing Assistant
Rock Falls Rehabilitation Center - Rock Falls, IL
August 2022 to November 2022
CNA
Winning Wheels - Prophetstown, IL
November 2021 to February 2022
I worked as a CNA with residents of all ages that had brain and spinal injuries. Direct Support Professional
Kreider Services Inc - Dixon, IL
August 2016 to August 2021
I take care of clients in a group home, they are deaf/blind and disabled. I'm trained to do everything from documentation to medical care.
Cashier/Customer Service
(NFI) Save a lot - Rock Falls, IL
July 2012 to September 2016
Responsibilities
I ran the store on the store directors days off. I did books, checked companies in & cashiered & helped trained other cashier's.
Skills Used
multi-tasking, it is a very fast paste place & had to be great at multi-tasking to run the store. Punch Press Operator
Sterling Multi Products - Prophetstown, IL
July 2010 to March 2013
I made medical scissors with a press machine while training other employees, i also have experience with a variety of other presses, such as punch presses ext. Foster Parent
D.C.F.S.
2010 to 2013
Cashier/Customer Service
(Johnson oil) Shell - Rock Falls, IL
2006 to 2009
Responsibilities
I ran the store on my own, did all the duties at the end of the night. I did the end of the shift report totals & closed the store.
Accomplishments
I have great customer service skills which kept customers coming back. Skills Used
multi-tasking skills.
Press Operator
Quebecor World Printing - Mount Morris, IL
June 2003 to November 2006
I ran presses and fixed them when they broke down or got jammed. Laundry Attendant
New begginings care center - Rock Falls, IL
March 2002 to June 2003
Responsibilities
I did laundry and took residents outside to smoke or enjoy being outside for awhile. Telemarketer
APAC (Now Focus) - Rock Falls, IL
March 2000 to April 2002
Responsibilities
Sell long distance phone service
Accomplishments
I had a lot of sales & work really well with the public, in person or not. Skills Used
Great customer service.
Education
Diploma in Medical Billing And Coding
2014 to 2015
High school diploma or GED in General Studies
Rock Falls High School - Rock Falls, IL
August 2000 to August 2004
Skills
• Direct Support (4 years)
• Disability (4 years)
• Direct Care (4 years)
• Home Health (4 years)
• Personal Care (5 years)
• Autism (4 years)
• CNA
• Developmental Disabilities Experience
• Telemarketing
• Laundry
• Medication Administration
• Medical Coding
• Medical Billing
• Sales Experience
• Caregiving
• Meal Preparation
• Vital Signs
• Home Care
• English
• Typing
• Patient care
• Data entry
• Hospice care
• Microsoft Excel
• Customer service
• Clerical experience
• Microsoft Word
• Clerical experience
• Microsoft Outlook
• Nursing
• Primary care
• Windows
• Computer skills
• Negotiation
• Freelance writer (3 years)
• Copywriting
• Hospital Experience
• Medical Records
• Documentation Review
• Creative Writing
• ICD-10
• EMR Systems
• HIPAA
• Medical Terminology
• Proofreading
• Long term care
• Vital signs
• Medical terminology
• Typing
• Clerical experience
• Medical coding
• Cash register
• Driving
• Telemarketing
• Windows
• Creative writing
• Google Docs
• Sales
• Customer service
• Medical records
• Hospital experience
• Childcare
• Negotiation
• Caregiving
• Cash handling
• iOS
• Adobe Acrobat
• AI
• Geriatrics
• Nursing home experience
• Skilled nursing facility
• Patient care
• Supervising experience
• Marketing
• Teaching
Certifications and Licenses
driver's license
CPR Certification
First Aid Certification
CNA
State Tested Nursing Assistant
AED Certification
Certified Home Health Aide
Present
Driver's License
Assessments
Early childhood development — Completed
September 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Nursing assistant skills — Proficient
November 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Completed
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Written communication — Completed
December 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Proofreading — Completed
December 2022
Finding and correcting errors in written texts
Full results: Completed
Work style: Reliability — Completed
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Medical terminology — Completed
December 2021
Understanding and using medical terminology
Full results: Completed
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Home health aide skills — Proficient
November 2022
Providing care to patients in a home setting
Full results: Proficient
Sales skills — Completed
March 2022
Influencing and negotiating with customers
Full results: Completed
Written communication — Proficient
September 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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