Customer Service Representative
Resume:
Jonathan K. Kemp
Pottstown, PA *****
ad5ch5@r.postjobfree.com
SKILLS
● Excellent Customer Skills
● Experienced with Microsoft Office Suite
● Able to type 40 WPM
● Experienced within a remote work environment
EXPERIENCE
Customer Service Representative, Concentrix, Work from Home, 2020-2021
● Answered inbound calls; resolved product or service problems by clarifying the customers’ complaint
● Updating primary membership accounts or added secondary users
● Proposed memberships with auto renewals to solidify sales
● Processed credit cards, gift cards and check payments
● Utilized the Tax Aide locator to set up appointments for tax preparations Healthcare Customer Service Representative, Teletech, Work from Home, 2019-2020
● Answered inbound calls assisting clients with Healthcare account inquiries
● Calculated patient cost share and collected payment or made payment arrangement via phone
● Assisted with issuing replacement cards, activations and other card related inquiries
● Ensured appropriate documentation is entered in the correct format on the client file Record Coordinator, RecordTrak, King of Prussia, PA 2018
• Made outbound calls to various facilities in order to procure records on behalf of our clients
• Responded promptly and effectively to needs of record custodians in order to expedite record procurement
• Processed records by performing data input in highly accurate and timely manner
• Coordinated with other departments in order to ensure correct processing of records EDUCATION & TRAINING
FULL SAIL UNIVERSITY (ONLINE)- Entertainment Business (BS)
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