Medical assistant

ERICA RODRIGUEZ

**** *. ******** ****** – Milwaukee, WI 53215

(C) 414-***-**** (E) ad5cg0@r.postjobfree.com

MEDICAL PROFESSIONAL

Over 10 consecutive years of progressive, medical assisting and laboratory experience that demonstrates consistent and proficient skills in many areas of clinic operations. Personal qualifications include strong customer service and adapting to work environment. Excellent verbal communicator, multi-tasked, ambitious leader and problem solver who can work independently or in a team setting that possesses the drive to surpass goals.

RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

Medical Assisting – Assisting under Medical Providers, Obtaining accurate vitals and medical information, sterile tray set up, assist in medication/vaccine administration and outpatient procedures. Maintain dedicated relations with patients to meet their needs, while protecting their privacy.

Customer Service – Provide excellent customer service and verbal communication skills to a diverse group of clientele.

Software Knowledge – Experience with Microsoft Word, Microsoft Excel, Powerpoint, Outlook, Cerner Lab, Cerner EHR (electronic health record), Centricity, and WIR, Epic.

EDUCATION

Medical assistant Certificate – Anthem College, 11/2011

Associates in Science – Anthem, 11/2011

American Heart Association CPR/AED certified – Expires: 09/2024

CPI – nonviolent crisis intervention – expires on 1/24/2024

CBRF certified – Heritage senior living

CAREER HISTORY

Rogers Behavioral Health – 11101 W. Lincoln Ave. West Allis, WI 53227

PCA Pool - patient care assistant, Inpatient and residential 1/19/2022 – Current

(PCA) services are available to people with psychiatric disabilities, eating disorders and drug addiction.

Assumes responsibility and accountability for up to 6 patients per shift.

Assists patient’s with (ADL’s)

Provides personal care assistance to patients as needed.

Elicits important information concerning the patient’s progress

Monitor’s patient’s physical and emotional well- being and report unusual behavior or physical aliment’s to staff by rounding every 15 minutes.

Observes and influences patient’s behavior in a positive manner.

Pursues proper chain of command to attain a satisfactory solution.

Maintaining a clean and sanitized environment which may involve changing soiled sheets, cleaning up spills, setting up equipment, and reducing the spread of germ or infection in the patient’s living area.

Froedtert Hospital of Wisconsin – 9200 W. Wisconsin Ave, W129 N7055 Northfield drive 53051

Medical Assistant, GI/ Hepatology, Family Medicine/ Med Peds 6/10/2019- 2/13/2023

Obtained Vitals, modified medications, lab orders, Prior Authorization for medical procedures.

Made follow up appointments, procedure appointments.

Downloaded the Fibroscan

Knowledge on how to collect specimens that are needed for lab.

Abstracted outside labs/referrals

Stocked and labeled exam rooms, checking for expired supplies

Ordered and kept stock on vaccines

Injected medications, vaccines

Participated in the Flu clinic/ Covid clinic and temperature screenings.

Flu champion for the clinic, gave all the employees influenza vaccine.

Entered all the Home Heath plan of care forms.

Filled out FMLA, Disability and POA’s

Faxed DME orders, and followed up with Patient’s.

Refilled medication and pended narcotics.

COLUMBIA ST. MARY’S PROSPECT MEDICAL COMMONS – 2311 North Prospect Avenue

PHLEBOTOMIST, LAB ASSISTANT, 05/2014 - 07/2015

Maintained a clean, well stocked drawing area that meet the needs of each patient.

Activated lab orders through Cerner Lab to the printer.

Looked up lab orders and specimen handling, verbalized instructions on take home specimen collection.

Preformed point of care testing, enter results into EHR, notified ordering doctor.

Draw blood venous, capillary, heel sticks and assisted in Port draw set up.

Completed DOT training

Performed yearly computer training and testing for most current up to date knowledge.

Properly labeled and shipped each specimen.

HIPPA and JCAHO knowledge.

MEDICAL ASSISTANT- FLOAT, WEST ALLIS 12/2011 – 05/2014

Provides excellent phone support, answering switchboard, scheduling or cancelling patient appointments.

Transfers calls to appropriate departments, takes messages for each provider in clinic.

Greet’s and check’s in patient for appointment, verifies insurance status. Collect payments and prints receipt.

Sort out clinic mail, and prescription refill requests.

Data entry – (50 WPM)

Assist with drug Rep signature for medication samples.

Medical Billing and Coding.

Bookkeeping and filing.

FAMILY PRACTICE/ PEDIATRIC 12/2011-05/2014

Maintained well stocked and clean rooms.

Schedule appointments, create new encounter, print off medication list, document patient’s chief of complaint.

Participated in outpatient procedures, provided information for inpatient procedures.

Provided referral assistance based on insurance qualifications.

Updated vaccines and medication list.

Administered Vaccines and provided information on each vaccine.

Called or mailed out patient results.

Followed up with patients.

PODIATRY/ ORTHO 07/2012-05/2014

●Ordered supplies, and paper documentation.

●Communicated verbally and via email with outside clinics if needed for patient support.

●Obtained X Ray, and MRI results from other clinics

●Suture removal

●Assisted with administering medication

FIS CALL CENTER (AEROTEK) – 2514 S.102ND ST. Suit #340

CALL CENTER REPRESENTATIVE, 08/2010- 02/2011

Handled heavy call volume.

Verified and updated customer information.

Provided estimated delivery date of debit card arrival.

Gave balance inquiry and accurate information.

THE CHILDREN’S PLACE – 5300 S. 76th street

SALES ASSOCIATE, 11/2010- 04/2011

Restocked the floor with merchandise.

Clean and stocked the clothes rack.

Assisted customers with questions and concerns.

Handled Cash and balance register.

IMS GROUP II COMMUNICATIONS – 11311 W. Forest Home Avenue

PURCHASING COORDINATOR, 11/2007- 01/2010

Communicate with clients/vendors via email and over phone.

Purchase inventory to restock warehouse.

Update spreadsheet with most current pricing and coding.

Attend vendor meetings with the purchasing/merchandising department.

Communicate with vendors to get special pricing and check product availability.

Fax quotes for our catalog Co-Op program, also update this information in purchase order.

Contact this candidate