Technical Support Customer Service
Resume:
Ja'Merrian Bother
Orlando, FL *****
ad5cep@r.postjobfree.com
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Convergys - Orlando, FL
January 2017 to August 2019
Technical support representatives help customers troubleshoot issues with a piece of equipment. Tech support is also responsible for installing equipment, maintaining records of customer information and collaborating with others to improve the company's system requirements. Lifeguard
Universal Orlando Resort
June 2017 to December 2017
A lifeguard is a rescuer who supervises the safety and rescue of swimmers, surfers, and other water sports participants such as in a swimming pool, water park, spa, beach or river. Healthcare Customer Service Representative
United HealthCare Services, Inc - Orlando, FL
July 2014 to December 2015
● Consulted with a high volume of customers calling in on health-related products and services to provide the best solutions for their health and financial well-being.
● Opened and maintained customer accounts and information.
● Responded to customer inquiries with compassion and active listening and select the best solution in an efficient manner.
● Resolved customer technical issues with patience and understanding.
● Identified additional needs customers may of had and helped them to upgrade products or services.
● Located physicians and facilities for in network services and treatment.
● Addressed and resolved customer concerns to achieve first contact resolution.
● Processed credit/debit card payments for monthly premiums.
●
Sells Associate
Beauty Exchange Beauty Supply - Orlando, FL
December 2013 to March 2015
I help customers to find hair extensions in hair products. I also won employment of the month customer service
Floater
Bon prix Market - Orlando, FL
February 2004 to July 2007
•
• Took orders over the phone and processed payments.
• Counted register at the end of the shift.
• Cooked and prepared orders.
• Cleaned, organized, and restocked all stations.
• Cleaned utensils, equipment, walls and floors.
• Recognized and adhered to all sanitation, safety, security policies and procedures to provide a safe environment for all.
• Performed other tasks as directed by management. Education
High school or equivalent
Oak Ridge High School - Orlando, FL
August 2011 to May 2014
Diploma
Skills
• Highly competent, detail-oriented, hands on professional that’s a self-starter offering excellent service in any position I am in. I thrive at multitasking and maintaining a positive attitude to get things done even under pressure. (4 years)
• Tech Support (3 years)
• Paint
• Help Desk
• Customer Service
• Call Center (3 years)
• Iphone (6 years)
• Apple (6 years)
• Troubleshooting (4 years)
• Customer Support (10+ years)
• Customer Care (10+ years)
• Highly competent, detail-oriented, hands on professional that’s a self-starter offering excellent service in any position I am in. I thrive at multitasking and maintaining a positive attitude to get things done even under pressure.
• Lifeguard
• Computer Networking
• Swimming
Certifications and Licenses
CNA
May 2018 to Present
My responsibility was to assist patient with their daily activities fides and dress patient take patient vital signs serve meals make beds and keep room clean set up medical equipment and assist with some medical procedures
CPR/First Aid
January 2016 to Present
To help save someone's life.
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