Customer Service Representative

ad5cdc@r.postjobfree.com 561-***-**** Ft. Pierce, FL 34950

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. ACCOMPLISHMENTS

WORK HISTORY

Customer Service Representative. Port Saint Lucie, FL Ivox Solutions 04/2023 - 10/2023

Pill Selector. Orlando, FL

SKILLS

EDUCATION

Fort Pierce Westwood High

Fort Pierce, FL

06/2022

High School Diploma

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

●

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

●

Handled customer inquiries and suggestions courteously and professionally.

●

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●

● Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

●

Handle business calls to resolve issues, perform account reviews, add new lines of service and provide other business applicable solutions.

●

Serves clients by providing product and service information and troubleshoot and resolve product and service problems.

●

● Build long term relationships with the client

● Analyze customer needs and utilize solution-based techniques

● Place appropriate information in CRM so the record is updated

● Escalates unresolved issues to proper authorities or departments

● Meets commitments to clients and appropriately follow up

● Microsoft Excel

● Customer Relations

● Senior Leadership Support

● Customer Service

● Microsoft PowerPoint

● Active Listening

● CRM Software

● Stocking and Replenishing

● Order Fulfillment

Credit Card Payment

Processing

●

● Microsoft Word

● Call Center Operations

Paris Carter

Publix Warehouse 10/2022 - 04/2023

Customer Service Representative. Fort Pierce, FL

Denise Non Medical Transport, LLC 02/2022 - 10/2022 Team Leader. Vero Beach, FL

Steak And Shake 02/2021 - 11/2021

Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.

●

● Completed daily orders with expert picking and packing of shipments. Checked inventory and selected products from specific locations based upon availability.

●

Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

●

Receiving and checking in inventory, moving about the facility with hand-trucks and pallet jacks.

• Accepting supplies, totes, and foam coolers as returns from Publix Pharmacies, cleaning, stacking, and preparing for transporting inventory back out to the stores.

• Labeling shipping totes, placing them in the correct location in sortation machine, ready to ship out completed prescriptions.

• Loading paper supplies such as bags, paper, and labels into all prescription filling robots and packing machines.

• Operating, clearing jams, and troubleshooting robots and sortation machines.

• Maintaining robot machines, cleaning, filling and refilling supplies and inventory to ensure correct store assignment.

• Packing and loading totes and coolers for the transportation and delivery to Publix store locations.

• Cleaning warehouse area free of trash, recycling, cardboard, and other items.

●

Handled customer inquiries and suggestions courteously and professionally.

●

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●

● Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

●

Answering questions about a company's products or services.

• Processing orders and transactions.

• Resolving issues and troubleshooting technical problems.

• Delivering information about a company's offers.

• Providing proactive customer outreach.

• Handling customer complaints.

• Collecting and analyzing customer feedback.

• billing

• collecting data

• medical records

• Microsoft

• outbound experience

●

● Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. Supervised team members to confirm compliance with set procedures and quality requirements.

●

Worked with team to identify areas of improvement and devised solutions based on findings.

●

Built strong relationships with customers through positive attitude and attentive response.

●

Prepared meals for customers and carries out standard kitchen duties.

• Use equipment like grills and fryers to make steakburgers, French fries, and other menu items.

• Ensured the quality of the food and the cleanliness of the kitchen.

●

Contact this candidate