FERNANDO VELAZQUEZ

MULTI-UNIT L EADER

619-***-****

ad5cbu@r.postjobfree.com

**** **** **. ** ****,CA 91941

About Me

I'm Fernando, a commercially astute Multi-Unit Leader that can maximize the sales and profitability of a company through effective management and leadership of Unit Managers, and individual team members. I am entrepreneurial by nature, driven by business success and motivated to exceed demanding performance targets. I can act as an ambassador for a company in a way that will ethically promote its brand and products. I have 10+ years of management experience and customer service. I would like to join a company that has a great culture, with career growth opportunities. Experience

Provided leadership to over three H&R Block tax offices. Using my people management experience and passion for helping people, I provide leadership to the customer-centric teams in the offices I manage to accelerate their seasonal tax business Partnered with the District General Manager (DGM) to create and implement office- level growth plans and client growth targets, which included developing local partnerships and managing office community involvement Created associate work schedules across 3 offices and ensure accurate timekeeping, as well as labor management, for staff in all offices Audited Appointment Manager daily to ensure there was no overbooking of clients appointments, and verify communication to reschedule was sent to clients if they missed their appointment

H&R Block Oct. 2023 - April 20, 2024

Jack In The Box Inc, Nov.2017 - Oct 03, 2022

Multi-Unit Team Leader

District Manager

Education Undergraduate- Bachelor of Science Business Administration Project Management

Graduating Class of 2008

ROP-Certifications

Business & Computers

2023 -Present

2004-2008

Business Administartion

High School Diploma

Arizona State Universitu

Grossmont High School

Expertise

Customer-Centric

Time Management

Leadership

Problem Solving

Language Reference

Natashia Lawrence

H&R Block

Pre-Season Manager/Multi-Unit Team Leader

Phone

+1 (619) 259 - 1218

Spanish

English

Responsible for executing the brand strategy and promoting the Company’s vision, mission, and values. Utilized effective recruiting sources and methods to attract, retain and select talented employees.

Provided input to the company's annual budgeting & sales forecasts. Identified and analyzed customer enquiry trends, patterns and pain points. Analyzed sales and competitor reports sent in by field executive.

Conducted regular and on going, management & team member performance feedback and reviews

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