Yvette Mora
San Leandro, CA 510-***-**** ad5cay@r.postjobfree.com
Objective
To obtain a position in a dynamic and innovative organization where I can use my sharp-eyed, motivating, easy going, team member skills.
Experience
City of Oakland Department of Violence Prevention
Case Manager 03/2023-03/2024
Built relationships with friends and family members of shooting and homicide victims, in efforts to make proper referrals to community partners and address their emotional and financial needs.
Developed and updated Life Maps for participants, based on assessments made.
Prepared case notes and maintained confidentiality of information obtained.
Connected families to resources throughout the community to strengthen the family unit and empower their success beyond program completion.
Conducted house and school site visits with participants and their families, provided court advocacy and built relationships with probation officers and their supporting agencies.
Provided mediation and support services between group and gang-involved members.
Assisted with making and accompanying participants and their families to doctor visits.
Developed, maintained and updated case management charts and files.
Met with students and families to confirm eligibility, developed service plans and established healthy boundaries and agreements.
Graham Hitch Mortuary
Administrative Assistant 11/2022 – 03/2023
Wrote obituaries and send them to the media.
Assisted Funeral Arrangers with administrative tasks, payments and collection of clothing.
Assisted Funeral Directors with monitoring funeral services to ensure they meet state and federal requirements.
Updated Cremains Log; inform families upon receipt of cremains and death certificates.
Assisted with preparing and transporting deceased body to the funeral and cemetery.
Checked and prepared incoming and outgoing mail.
Youth ALIVE!
Bilingual Crisis Responder 05/2021 – 06/2022
Provided Case Management services to families impacted by trauma related violence, in addition to emotional and financial assistance.
Established working relationships with community programs, funeral homes and cemeteries, in efforts to provide a full range of support to families impacted by homicides.
Executed company policies, procedures and safety standards.
Developed relationships with new staff members and assist existing staff members in their career development.
Attended weekly meetings and trainings related to providing case management services.
Maintained organized and meticulous data entry systems.
Trained new Crisis Responders and assisted with implementation of new data entry procedures.
Crime Survivors for Safety and Justice
Chapter Coordinator 07/2019 – 06/2020
Worked with individuals across the company, in developing new ideas, initiatives and services.
Recruited over 50-chapter members to assist with event management and implementation of a nationwide program, to serve survivors of crime and provide support services.
Attended and chaired monthly meetings in person and virtually, in efforts to keep community members informed of upcoming healing events.
Collaborated with Bay Area city officials in efforts to promote safety measures.
Youth ALIVE!
Bilingual Crisis Responder 06/2016 – 05/2019
Provided in person case management services, in addition to job placement, court advocacy and relocation.
Attended meetings and collaborated with community agencies, to better assist families in need of emotional, financial, spiritual and physical care, that were impacted by trauma and violence.
Translated documents and addressed Spanish speaking family’s needs in a timely manner.
Built relationships with family advisors at funeral homes, in efforts to better support our families.
Daily updated logs and numerous Microsoft programs with sensitive client information.
Maintained a neat, safe and organized shared office space, while securing confidentiality of information.
Volunteer Experience
Crime Survivors for Safety and Justice: Outreach Core Member 07/2020- Present
City Team Oakland: Outreach 10/2021- Present
Covenant House: Outreach 10/2021- Present
VIVE Church/Help Online: Crisis Responder 10/2021- 04/2022
Education
Heald College, 30 Units Completed 2012
Major: Nursing Minor: Accounting
Trainings
Catholic Charities of the East Bay
Mental Health for Youth & Adults
Seneca Family Resource Agency
Homelessness and Lack of Resources
De-escalating Situations
Trauma Informed Care
City of Oakland Violence Prevention
Triangle Response Coordination
GBV/Life Coaching
Art of Assertiveness
Addressing Workplace Dysfunctions
A Guide for Healthy Communications
Prosecutors Allegiance
Sexual Exploitation Training
Paperwork for Domestic Violence Survivors
Trauma and Violence: How Disrupting the Cycle Provides Safety for Everyone
Clinician Contributions and Testimony in Cases Where the Victim is a Person of Color
Gun Violence: Preventing, Interrupting and Healing
Overcoming Barriers and Bias Relating to Injuries on POC in Adult Cases
More Than Words: Trauma Informed Responses to Victims and Survivors with Limited Language Proficiency
Skills & abilities
Computer literacy
Leadership
Effective communication
Customer service
Documentation review
Bilingual
Goal setting and action planning
Mindfulness and confidentiality
Encourage positive and growth mindsets
Align organizational and personal goals
Collaborative team building
Compassion and organization