LAURENCIA

NORRIS

CUSTOMER CARE

ADMIN/MED TECH

PROFESSIONAL PROFILE

As a Medical Customer Service Representative handling all scripts and documents, acting as a liaison between the company and the customers; taking responsibility for evaluating all documents; obtaining correct information for billing purposes; entering patient information into the system database; ensuring customer satisfaction.

WORK EXPERIENCE

SKILLS

CONTACT

LANGUAGE

Med Tech/HHA

Prepared and served meals

Provide companionship and conversation to all residents Provide assistance with daily activities

Provide assistance with bathing, dressing and general hygiene Provided medication reminders

Transport and accompany patients to doctor's offices or hospital Maintain patient care records and document provided services October 2021-Present/ Lamercie

Med Tech/Floor Telly

Ensure proper follow through and communication of resident needs to nurse and family as requires.

Understand residents individual service plan and provides care based on resident’s unique needs and preferences.

Provide documentation as required.

Respond to all resident and family needs in a timely and professional manner. Answer inoming calls coming onto the unit and directing or handling accordingly . EDUCATION

Thomas Jefferson Adult School

Tampa, Fl 2022

+813-***-****

ad5cap@r.postjobfree.com

1020 Brenton Leaf Dr

Ruskin,FL 33570

Team Work

Time Management

Leadership

Verbal & Written

Communication

English •Responsible for handling incoming calls and faxes from providers, hospital discharge planners, physicians, and patients.

• Collect and enter clinical and demographic information to begin the referral process.

• Gather information using scripted clinical and non-clinical questions.

• Also handle inquiry calls and questions from providers about how to use the provider portal.

• respond to incoming calls from providers, referral sources, and potential benefit holders.

• Accurately records the outcome of calls in the proper screen.

• Involved in the collection, verification and confirmation of non-clinical information. • Gathers structured clinical documentation.

• ICD-10 & HCPC trained

May 2016- October 2019 Maximus

Enrollment/Benefits Specialist

CERTIFICATIONS

Med Tech

Adult/Infant 1st aide

AED/Blood Pathogens

October 2019-October 2021 Hudson Manor

Contact this candidate