Support Specialist Service Technician
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Summary:
Education:
Experience:
ROBERT A. BROOKS
Reading, PA. 19602-2041
Accomplished Electronics/Computer Technician, with "A+ PC Service" and "Microsoft Certified Professional" certifications, and twelve years experience in the installation, repair, and maintenance of a wide variety of computer and electronic systems. This covers everything from typewriters to RF satellite communications equipment.
Chestnut Hill College (ACCESS), Phila. PA. Bachelor of Science, Computer Science (Pending) Microsoft Corporation
Microsoft Certified Professional#424246 (6/99) Computing Industry Technology Association A+Certified Service Technician#A1FDTT0705(03/97)
Lyons Technical Institute, Phila. PA.
Associate's Degree, Electronics Engineering Technology (6/87)
Free Library of Philadelphia. Phila. PA. 19103
Network Support Specialist, (5/98 to 5/02)
Installation, repair, maintenance, upgrade, configuration and training for Compaq and IBM compatible PCs for Ethernet network configurations. I was responsible for "10Base T/100BaseT/CAT5" cabling, cable testing, installation of Servers, Hubs, patch-panels, routers, network/local printers, PCs and full desktop/desk side support for the above. I was also responsible for installation, start-up, maintenance upgrading, and full desktop/desk side support of branches, as well as directing and supervising vendors.
WHYY/CH12, Phila. PA. 19104
MIS Technician, (6/95-5/98)
Repair, maintenance, trouble-shooting, upgrade, configuration, installation, training and full desktop/desk side support for PC & MAC HW/SW and printers. This was for Ethernet & Apple/Localtalk/Ethertalk configurations and Internet connectivity. I was responsible for "10Base-T/100BaseT/CAT5" cabling, cable testing, installation of Servers, Hubs, patch-panels, routers and network/local printers.
Whiskers Productions. Phila. PA. 19141
Consultant/Sub-Contractor, (93-Present)
Repair, maintenance, trouble-shooting, upgrade, installation and training of IBM and compatible personal computers and software applications. This includes both stand-alone and network configurations.
Western Telecommunications Inc., Bala Cynwyd, PA. 19103
Satellite and Video Technician, (1/91-9/93)
Installation, configuration, repair, maintenance, monitoring and operation of R.F. Satellite & Video systems for an earth ground station. This includes Antennas, HPAs, Exciters, Decoders, Transmitters, Filters, Dividers, Cables and communications equipment, on both Uplink and Downlink sides.
Unisys Corp., Paoli, PA. 19301
Systems Test Technician, Large Systems Group (7/88-5/90)
Manufactured Unisys "A-Series" Mainframe computers, A12 & Al6, AlO IIOs and CP2000 Communications Processor. This includes the assembly, test, repair, debug, configuration and installation of computers, as well as on and off line testing using HW/SW diagnostics, Oscilloscopes, Frequency Counters, Logic Analyzers and DVMs, following test procedures.
Shield's Business Machines, Phila. PA. 19123
Associate Field Engineer, (9/87-7/88)
Repair, maintenance, configuration and installation of IBM and Xerox Electronic office equipment and AFI/Datatrol/NCR, Diebold, IBM and GE POS (Point of Sale) equipment. Installation, repair, maintenance and trouble-shooting of IBM 4700 Financial Networks.
Veteran's Administration Center. Systems Management Branch, Data Processing Center, Phila. PA. 19140
Telecommunications Technician Trainee, (Work-Study Program) (1/87-6/87)
Operation and maintenance of Honeywell DPSS/70 & 6/45 Mainframes, along with Hydra, IBM, Racal/Milgo, and Amdahl Controllers. Familiar with Atlantic Research Corp.'s "Intershake II" Data Monitoring Station, Bradley Telecomrn.'s PB-le VF Line Analyzer and Halcyon Data Line Test Set#515A.
Veterans Administration Center, Personnel Division, Phila. PA. 19140
Clerk, (Work-Study Program) (11/85-1/87)
Filing, typing, completing forms and answering phones.
Penn Precision Mfg., Phila. PA. 19140
Machinist-2, (6/80-4/81)
Operation and maintenance of CNC/HNC/NC, Swiss Automatics, Screw & Milling Machines and Lathes. Used Hand & Bench Micrometers for precise measurement of precision parts.
Military:
Personal
United States Anny,
13B10 Field Artillery E-3/PFC, (4/81-4/84)
Operation, maintenance, emplacement and firing ofM109, 198, 110 Howitzers and other heavy weapons systems. Also care and maintenance of target acquisition devices and equipment.:
Hobbies include, Mechanics, Stereo Equipment/Music and Outdoor sports.
Proficient with Compaq and IBM compatible PCs, Compaq Proliant 1600 File Servers and Networked CD-Towers, MACs, DOS, Win 3.X, Win95, NT4.0 (WS/Server), Win XP/2000, Vista, System 7.5, Microsoft Office XP/2007, MS Exchange/Outlook/Outlook Express, ccMail, WP, D base, Lotus 1-2-3, HG3, PageMaker, Quark Exp, Omni Page, Avagio 2, QEMM7 and Norton Utilities 8, Netscape, Internet Explorer, Jet Admin, LAN Workplace 5, WFL, BAMCS, CANOE, MARC, with some exposure to Novell 4&5, WFW3.1 l, Lotus Mobile Notes 2.3, Reflexions, DOSNSE Assembler, OS/JCL, Turbo Pascal, C++, COBOL, Unix and OS2.
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