Data Entry Customer Service
Resume:
AQ
Atia Qazalbash
Troy, MI 48084
Tel: 646-***-****
ad5c8r@r.postjobfree.com
A talented results-driven professional with an extensive experienced in customer service. Along with effective communication skills who is excel at listening to customer needs, and creating solutions by providing value to them. Highly professional, dependable, reliable and able to perform duties with minimal supervision. Possesses a proven record of achievement in client relationship and highly motivated team player.
Experience:
DADA HOMECARE (Family Wellness Programm) July31, 2023 – April 12, 2024
Experience in coordination, intake HHA exchange operation, Master week updates, Medicaid and MLTC eligibility including EPaces, Maximus procedures, and MLTC enrollment. Responsible for processing referrals which includes accurate data entry and active follow-ups.
Work with community-based organizations to recruit persons needing home care services
Generate referrals for home health by building relationships with physicians, long-term care, independent and assisted living facilities and other community resources.
Develop, establish and maintain relationships with major referral sources,
Build and maintain relationships with contract referral sources.
Conduct large group and one-on-one presentations on various topics as necessary. These presentations must be directed to referral sources or direct consumers/Patients
Conduct research on new and untapped referral sources
Conduct individual/group presentations for health care professionals, seniors and others in order to reach Medicaid eligible home care patients.
Understanding of MCO, MLTC and related insurance eligibility requirements
Ensure the Agency receives authorization for MLTC cases and provide case specifics to Agency's HHA Coordination Department
Generate home care patient referrals from existing and potential accounts
Process referrals, which include accurate data entry and active follow-ups and obtain necessary information for patient admission.
Develop alliances with hospitals, senior centers, rehab centers
Ability to work with local community based organizations
Maintain all logs & reports associated with the Marketing/ Intake Patient
School Crossings Guard NYPD
During the period of September 2019 to 2023, I worked diligently as a school crossing guard, where I was effectively assisted children in crossing the street safely and managed traffic control to minimize risks.
I exemplified professionalism and reliability in their daily duties, always punctual and ready to fulfill their responsibilities with a positive attitude. Their excellent communication skills were instrumental in fostering a safe and secure environment for the school community, earning the trust and appreciation of both students and parents alike.
ABC Daycare Bronx, NY
Dec 2017– August 2018
Review learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachers
Supervise students in class, during lunch hour, playtime or recess, and at special events, like field trips
Aid in teaching appropriate behavior and social skills to students
Assist in enforcing school and classroom rules
Assist with record keeping, such as attendance records, student progress notes and grades
Help teachers prepare for lessons by assembling materials and equipment
Provide personal aid and care as necessary to students, such as help with hygiene, eating or toileting, for example
Hudson News Franchise in Penn Station: March 2005 – May 2014
Sales Associate
Acknowledge and greet customers as they enter the store or approach the cash wrap.
Follow all company policies, cash handling policies and special store loss prevention procedures. Communicate effectively with customers, fellow employees and store management.
Effectively operate a cash register.
Basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store.
Knowledgeable and familiar with the surrounding businesses/offerings within the facility.
Communicate pricing, out-of-date and inventory issues with management. Assist other store employees in maintaining security in stores.
Stock merchandise. Inform management of any out-of-stock situations.
Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays. Assist with book inventory process (i.e., ordering, receiving, returns).
Skills:
Customers Services
Tele Communications
Microsoft Office
Team Player
Sales
Motivated
Productive Relationship Builder
Education & Professional Development certifications:
Associate Degree in LIberal Arts 2001-2003
High school Diploma 1999-2000
Certification in baby sitting 2017
Pediatric CPR First Aid Certification 2017
References are available upon request
Contact this candidate