Customer Service Property Management
Resume:
Jennifer Hines
Customer Service
Radcliff, KY ***60
ad5c89@r.postjobfree.com
I have worked in customer service fields for 20 + yrs. Within several different types of work, customer service is always been the base of my careers.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Receptionist
Halfway There Transitional Living - Radcliffe, KY
October 2022 to Present
New tenant orientations, inspections, cashier, start up new meetings at the pointe recovery center.
• Answered all visitor questions
• Made copies and scanned documents
• Verified Payments
• Contacted Potential tenants
• Maintained office records
Operations
Freedom adult day - Louisville, KY
October 2019 to March 2022
Interviewed and hired prospective candidates . Completed hiring process, training, & all legal forms. Signed on new clients, assisted business in growth to home health business side. Knowledge of rules & regulations for Medicaid waiver program.
Title clerk cashier
Jeff Harvey auto sales - Louisville, KY
February 2018 to April 2019
Accepted cash & credit card payments. Assisted with transfers, sales, titles Director of Operations
Senior Helpers HomeCare - New Albany, IN
October 2012 to May 2018
Opened new office IN branch.
Responsible for growing business. This involved clients and matching the right employee with clients. Includes Hiring and training programs, certification, billing, problem resolution, dispatch, scheduling, marketing, budgeting, office management, home inspections, billing medicaid waiver, compliance for all state regs. Scheduling
Project Manager
Hisers property management - Louisville, KY
April 2007 to September 2014
Maintained 7+ properties including section 8 inspections, rental applications, property management, budgeting, management & oversight over many sub-contractors, overseeing maintenance & all property management functions.
Store Manager
Speedway LLC - Louisville, KY
October 2002 to April 2007
Started as cashier within a year promoted to store manager. Responsible for hiring, store sales, budgets,. Education
Some college in Human Services
Jefferson Community and Technical College - Louisville, KY August 2013 to May 2016
High school diploma or GED in Diploma
Pleasure Ridge Park Hs Magnet Career Aca - Louisville, KY September 1983 to May 1987
Skills
• Property management (5 years)
• Interviewing (10+ years)
• Microsoft Excel
• Employee Orientation (8 years)
• Data Entry (10+ years)
• Human Resources (5 years)
• Payroll
• Office Management (10+ years)
• Management (10+ years)
• Event Planning (5 years)
• Recruiting (10+ years)
• Human Resources Management
• Accounts Receivable (10+ years)
• Accounting
• Research
• Analysis skills
• Financial Report Writing
• Project Management
• Performance Management
• Microsoft Office
• Conflict Management
• Operations Management (4 years)
• Fundraising
• SAP
• QuickBooks (5 years)
• Team Management
• Budgeting (5 years)
• Accounts Payable
• Pricing (5 years)
• Quality Assurance
• Section 8
• Office experience (10+ years)
• Front desk (5 years)
• Multi-line phone systems (5 years)
• Calendar management (10+ years)
• Typing (10+ years)
• Phone etiquette (10+ years)
• Customer service
• Administrative experience
• Bookkeeping
• Computer skills
• Organizational skills
• Computer literacy
• Order entry
• Customer support
• Medical office experience
Assessments
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Bookkeeping — Proficient
April 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
April 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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