Profile
I am a highly-skilled, dedicated, and experienced professional with
more than 13 years experience in leading, motivating and producing results. Recognized nationally in my field for my work ethic and record sales numbers, I am seeking a position in which my skills can be utilized to advance my team and I to the next level. Experience
Service Experience Manager Nordstrom Rack
Frisco, TX 2014 - Current
• Audited team performance and gave critical feedback when needed.
• Addressed wins and opportunities with the team.
• Assessed critical areas of the store, and suggested solutions and game plans to address issues.
• Made sure the department is adequately staffed.
• Planned for incoming shipments, and communicated errors with vendors and the warehouse.
• Assisted in onboarding, employee trainings, and retention.
• Worked with Human resources on employee issues, dealing with attendance or coaching.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Managed overstocking, restocking, and inventory control procedures during the overnight shift.
Inventory Manager Nordstrom Rack
Frisco, TX 2011 - 2014
• Collaborated with the Store Manager in developing and providing effective training to employees on shrinkage.
• Reviewed and coordinate outbound/ inbound transfers.
ad5c6x@r.postjobfree.com
7913 Silverado Trail
McKinney, TX
75070
MICKI STEPHENSON
• Executed successful store inventory preparations, resulting in record district numbers for 2012 and 2014.
• Planned, prepared and executed business plans to achieve department goals.
Fulfillment Lead Nordstrom Rack
Dallas, TX 2010 - 2011
• Partnered with the merchandising team to create and implement profitable pricing strategies.
• Managed order availability by keeping detailed records of stock inventory.
• Monitored packaging supply inventory and proactively requisitioned
• Diligently examined packages and labels for defects or inaccuracies.
• Operated TC52 computer system, hand-held inventory control device and calculator to fill orders on time.
• Updated merchandise pricing to match new values and special promotional rates.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Supervised and trained new staff in performing census.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Prepared and checked outbound shipments for accuracy.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Maintained compliance with company safety policies and called violations to attention of Department management.
Sales Nordstrom
Dallas, TX 2009 - 2010
• Provided positive first impressions to welcome existing, new and potential customers.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Processed product returns and assisted customers with other selections.
• Maintained customer satisfaction with quick and professional handling of product returns.
Education
Texas Women's University 2003 - 2006 BBA Finance
Cornell University 2022 - Present