Customer Service Accounts
Resume:
Destynee Edwards
Charlotte NC, 28269
ad5c5z@r.postjobfree.com
SKILLS
Experience in customer service includes: Live Answer Inbound and Out, the first point of contact, customer care, inventory(control, communication, and, comprehension), cashiering and point of sales, managing customer accounts, and managing a team daily.
* An innovative thinker….. looks for ways to improve processes, thereby contributing to improved experience in customer service and launching to learn new experiences and the ability to navigate complex tasks while under pressure.
EXPERIENCE
Positec Tool Corporation, Charlotte NC - Brand Ambassador
March 2019 - PRESENT
●Answer and assist inbound and outbound calls for Worx, Rockwell, and private brands
●Navigating customer accounts
●Following protocol and implementing policy to support call center functions
●Maintaining discretion with customer accounts
●Troubleshooting on how to operate and put together tools
●Creating shipping labels for any reason a tool needs to be returned or shipped out.
●Operating Point of sales systems and order management systems
●Operated in a fast-paced environment by accurately processing all new orders, and delegating tasks as each order required.
●Recognizing customer inquiries immediately.
●Respond to emails in a timely manner
●Directed workflow, acting as intermediary between the management team and admin and RM team
●Performed a range of administrative duties utilizing order wave to process refunds, create shipping labels, adjusting customer's accounts
●Live Chat with customer
●Floor supervisor
●Admin duties
●Reputation Management
●Respond to customer questions and reviews in a timely manner
●CRM Five9 system
●Authority system
●
Bojangles, Charlotte NC - Shift Manager
December 2018 - October 2019
●Led a team of 10-12 people
●Open and closed the store
●Take order
●If needed work in areas where an employee could not be due to calling out or being short staffed
●Food Inventory
●Counting money for the compliment of the shift before a shift change
●Adding Inventory, Cashout totals, and adding employee information on the excel spreadsheet.
Wal-mart, Huntersville NC- Online Grocery Shopper OGP
February 2018 - November 2018
●Accept Customer Orders
●Pick customer items throughout the store in a timely manner
●Load customer orders in their vehicle
●Worked Pick-up today
●Zone the store- making sure that the shelves are stocked and items was pulled forward
Lash Group, Fort Mill SC - Benefits Verification Specialist
November 2017- March 2018
●Outbound Calls
●Calling on behalf of the providers office to see if the patient have coverage for drug Aubagio
●Assist patient with Co-pay Assistance
●Updating patient records
●Annual Re-verification
Convergys -Blue Cross Blue Shield CSP, Charlotte- 10/2016-4/2017
●Inbound calls- Using effectively listening and elicit information, Processing claims, handling disputes
●Researching and verifying eligibility benefits for member/providers contacting providers for discrepancies
●Utilize search tools to find information while navigating through multiple computer systems
●Basic Microsoft skills
●Regularly met or exceeded monthly quota
●Quickly answer customer inquiries in a friendly and courteous manner
●Deliver exceptional service to customer by going out of the way to please them
●Follow companies strict procedures that meet compliance guidelines
●Identify and offer customers the products and services they need and want to succeed
EDUCATION
Mallard Creek High School, Charlotte NC - Diploma
August 2012 - June 2016
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