Jamall Rock
Phone: 786-***-****
Email:ad5c5q@r.postjobfree.com
OBJECTIVE
Energetic customer service with 10+ years of experience in resolving complex customer inquiries. Passionate about building strong customer relationships and increasing customer engagement. SKILLS
● Critical Thinking
● Business Management
● Creates/provides Teamwork
● Identify and resolve customer relations
● Proficient with Microsoft office
● Leadership
● Time management
● Bilingual in Creole/ English
EDUCATION
North Miami Beach Senior High 2011-2015
Major in the Academy of Business and Finance
Weighted GPA of 3.125 and GPA of 3.00
Network for teaching Entrepreneurship (N.F.T.E.) PROFESSIONAL EXPERIENCE
Dasher/ Driver -Door Dash/ Uber
California June 2023 -Present
● Self Employed contract food delivery/driver to destinations.
● Maintained a 100% delivery and transportation completion rate and a 98% early/on-time rate
● Provided excellent customer service; maintained a 4.9/5 star rating Supervisor
HMSHost - Fort Lauderdale, FL August 2019 to May 2023
● Answers phone calls, schedule appointments, sign for incoming packages, and assists clients and employees.
● Knowledge of all applicable federal, state, and local sanitary, safety protocols to comply with HACCP standards
● Managed calendars for senior staff, schedule meetings, update agendas.
● Drafts and edits letters, reports.
Cart Associate
SmarteCarte - Miami, FL October 2016 - August 2019
● Transport carts from high return areas to high rental areas to ensure that carts are always available to customers.
● Practice safe work habits thus ensuring safety to self, co-workers, airport property, passengers and visitors.
● Maintain good communication and cooperation with other employees and facility management.
● Perform jobs in an honest, reliable, and a professional manner.