High School Technical Support

Melissa Feinstein Berns

847-***-**** ● **** Cavell Ave., Highland Park, IL ● ad5c4s@r.postjobfree.com

EDUCATION

National-Louis University Master of Arts in Teaching (Secondary) 2012 – 2014

●Participated in selective Suburban Scholar Teacher Education Partnership (S-Step)

Brown University Master of Arts (History) 2011 – 2012

●Selective master’s program comprised of five students

Northwestern University Bachelor of Science (School of Education and Social Policy) 2007 – 2011

●Dean’s List, Fall 2009

●Double major: History & Social Policy

EXPERIENCE

Technical Support Representative

CMMS Data Group/MVP One (name as of January 2023) Chicago, IL September 2023 – Present

Provide help via chat to MVP One customers, relating to any aspect of complex software

Troubleshoot and replicate user’s workflow, find errors and bugs

Report and describe every aspect of customer service interaction, including replication steps for troubleshooting

Follow up in detail with customers, often in detail regarding step-by-step processes to help solve technical problems

Training Consultant

MVP One (formerly known as CMMS Data Group and MVP Plant) Chicago, IL August 2022 – September 2023

Trained a variety of employees at a given company, often a manufacturing plant or factory, how to use proprietary maintenance software, MVP One, in order to support and improve company’s safety, efficiency, and productivity

Traveled to various locations/customers or performed training online, adapting training program to employees’ familiarity with MVP One, specific desired focus of software, and other complex factors

Social Studies Teacher

Butler Junior High School Oak Brook, IL August 2021 – June 2022

Taught 6th grade social studies (ancient history) and 7th grade social studies (early US history, Constitution test prep)

Substitute taught within the school building on an as-needed basis

Took over colleague’s 8th grade classes for his paternity leave (two sections), training non-certified substitute in content and educational technology for his other 8th grade sections during planning periods

York Community High School Elmhurst, IL August 2020 – June 2021

Taught Human Geography and AP US History, the latter of which featured an end-of-year international-scale exam in which students’ scores, on average, were 143% higher than those of the overall population of test takers

Rochelle Zell Jewish High School Deerfield, IL August 2016 – May 2017

Taught Debate, Global Studies, created and taught Government/Civics elective course fully “from scratch”

Zion-Benton Township High School Zion, IL December 2015 – June 2016

Taught Psychology, Government, and World History in Title I school, taking on duties after a teacher’s resignation

Long Term Substitute Social Studies Teacher August 2015 – June 2020

Various Local High Schools and Middle Schools IL

Unlike day-to-day substitute teaching, created own course materials/assessments and performed regular teaching tasks: Lesson plans, daily teaching, collaboration within and across departments, parental contact, conferences, etc.

Courses included AP European History, Debate, AP Psychology, AP Government and Politics, and World History

Summer School Teacher Summer 2016 – 2021

Various High Schools IL

Created innovative, engaging lesson plans and assessments for use in intensively paced summer course (5 hours daily)

Depending on year, courses included US History, Debate, and World History/Geography

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