Customer Service Help Desk

PATRICK BELLINGHAUSEN

**** ******* **, ****** **. 95020 408-***-**** ad5c3a@r.postjobfree.com

Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take four-plus years in the field to repair, modify, install, and advise in the management of software and hardware.

EXPERIENCE

March 2021 - CURRENT IT SERVICE DESK WIPRO

Assist users unlocking their account in Active Directory, as well as resetting their passwords.

Unlock and reset users Franchisee Management System passwords

Remote into user’s computers using GoToAssist to install/uninstall, repair and manage applications including, but not limited to Microsoft 365 apps: by using Admin rights. Configuration and installation of printers/scanners, Hand scanners by Hand Net and eye scanners

Helped school owners and directors with billing inquiries within FMS site. OCT 2018 – AUG 2020 CREDIT AND COLLECTIONS AT&T

Assist customers in paying their accounts, reviewing their billing fees and address any discrepancies.

Minimized accounts receivable collections and reconciled delinquent accounts Provide floor support to other agents.

JUNE 2015 - AUG 2018 TEAM LEAD TTEC

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with l agent skills.

Managed and oversaw daily operations as well as our Service Level Agreements

Would troubleshoot cell phones, laptops and mobile hotspots.

Led team of 14+ members while providing exceptional customer service.

Facilitated training for associates regular performance appraisals. Coached team members in Technical and Customer Service techniques, providing feedback and encouragement toward reaching monthly goals.

JAN 2014 – AUG 201 DATA AALYST TATA CONSULTANCY SERVICES Managed collateral stocks for banks by analyzing stock values, reaching out to clients via email to collect bonds or securities and provide them with information regarding their investments. Reviewed daily changes in US Stock Market so clients can add or retrieve their collateral investment. May 2003 - December 2010 BRANCH MGR FIRESIDE REALTY San Jose California, 408-***-****. Office of Real Estate, Residential and Commercial Property Mortgage Loans, Purchase and sale of residential and Commercial properties and mortgage Staff and agent management broker, Mortgage loan processing, assistance, 22 banks (Wells Fargo, B of A. City Bank, Santander). PROPERTY Management. AGENT Support and Staff Management March 1994– AUG 2015

OPERATIONS MGR SONICWALL, INC.

Managed day to day activities for Manufacturing, Procurement, Shipping & Receiving, Dom/Int Logistics, Forecasting Inventory and Oracle modules Integration, testing and support. EDUCATION

APRIL 2019

150 HOUR TEFL/TESOL MASTER COURSE LEARN TEFL

Teaching English as A Language

PATRICK BELLINGHAUSEN

AGUST 2003

ORACLE S AND D ADMIN CERTIFICATION

12.3 ORACLE SYSTEM AND DATA BASE ADMINISTRATION

1998 to 1999 San Jose State University GENERAL EDUCATION MAY 2000 MASTERS INSTITUDE OF TECHNOLOGY

A.A.S IN SYSTEMS ADMINISTRATION

JULY 1998

WILLIAM C, OVERFELT HIGHSCHOOL

SKILLS.

• Microsoft 365 Application • Service N Microsoft AZURE Admin • Active Directory •OneDrive •ZCAILER

• VDI • CITRIX • BLASDES • RSA • HYPR • BOMYARD Remote Assist • SAP & Modules • CITRIX

• AWS • ORACLE 12 • Remote assist • Samson and Remedy • VPN Cisco Secure connect.

• Zebra Printers • Printer Installation-Config •ORACLE 12.3 • SNOW • Microsoft SharePoint Sensitivity: Internal & Restricted

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