Customer Service Sales Associate

MARY J. DWYER

**** ***** *****

Toledo, Ohio ****4

Cell: 419-***-****

ad5c2s@r.postjobfree.com

CUSTOMER SERVICE REP / 30+ YEARS' EXPERIENCE IN DISTRIBUTION SETTINGS Polished, professional customer service rep offering:

• 30+ years of experience providing customer support in busy distributor environments for industrial, contractor and automotive industry.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. EXPERIENCE

2016-Present Office Team Administrative Support

2009-2013 Sandusky Electric Bowling Green, OH

Senior Sales Associate

• Manage daily branch operations

• Provide total customer support, both Industrial & Construction Sales

• Large contract & commodity supply chain management

• 2008-2009 McNaughton-McKay Electric Maumee, OH

Sales Associate

• Procurement & outsourcing for customer Alliance Program

• Order entry, RFQs, expediting, and RMAs

• Completed customer service training and weekly vendor trainings to learn ways to enhance customer satisfaction and improve productivity.

1998-2007 WESCO Distribution Toledo, OH

Sales Associate

• Industrial/Large OEM inside sales specialist.

• Provide total customer support for National Accounts: Ford Motor Co., Visteon, GM, Lear Corp., First Energy, Park Ohio.

· Identify product, procure and expedite orders.

· EDI and customer procurement systems specialist. 1996-1998 Auto Tech Services (Chrysler Commodity Mgr.) Maumee, OH Office Manager

· Maintain office and warehouse operations.

· Prepare and maintain all financial transactions; payable/receivable. 1991–1996 Kiemle-Hankins Supply Co. Maumee, OH

Automotive Group Sales Specialist

· Chrysler/Ford.

· Maintain customer satisfaction by providing product and service information.

· Resolve product and service issues.

· Allocate vendors and support.

Inside Sales Associate

· Process daily sales calls and provide customer service. Executive Secretary to the Vice-President

• Analyze market trends to assist in corporate sales forecasts 1989-1991 Ohio Belting and Transmission. Toledo, OH Sales Coordinator

· Implement telemarketing program to expand account base.

· Input sales quotations.

· Responsible for purchasing and negotiating with suppliers 1979-1989 Warren Radio Co. Toledo, OH

Executive Secretary to the President

• Expedite purchasing for 24 locations.

• Prepare all corporate correspondence.

Accounts Receivable

Industrial Secretary

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