Customer Service Representative

Christine Boyajieff

ad5c2m@r.postjobfree.com • 973-***-****

linkedIn.com/in/Christine-boyajieff-7ab54221 • Chalfont, PA

Client Services Specialist

10+ years of experience providing excellent customer service, addressing challenging operational issues, and improving organizational efficiency.

Accomplished client centered customer service professional who analyzes problems, brainstorms workable solutions, and builds productive relationships with coworkers and senior management teams. Excellent team player with solid verbal and written communication skills to provide consultative advice, solutions, and recommendations. Skilled at monitoring and adjusting to the needs of customers, clients, patients and co-workers with a proven ability to multitask, and utilize patience to maintain composure under pressure. Demonstrated ability to perform detailed research to respond to guest inquiries while collaborating with cross-functional teams. Proficient in time management/prioritization, documenting confidential information, and optimizing business processes by utilizing creative thinking methods.

Areas of Expertise

Client Relations & Management

Cross-Functional Communications

Accounts Receivable

Customer Experience & Interaction

Technical Writing & Reporting

Project Management & Planning

Compliance Polices & Procedures

Client Relationship Management

Sales Management

Continuous Process Improvements

Strategic Planning & Coordinating

Creative Problem Solving

Vendor & Supplier Management

Data Analysis

Extensive Insurance knowledge

Professional Experience

Front Desk Coordinator, May 2015 - April 2024

Lindsay V. Knight, DMD & Associates, Doylestown, PA

Maintain regular contact with patients as soon as they arrive to keep their personal, health, and insurance details up to date. Utilize data-driven scheduling strategies and a variety of office reports to optimize patient access and use of available office space. Assemble patient records before all appointments so dentists can be brought up to date with current treatment plans.

Arrange patient scheduling, process insurance claims and payments, and track unsettled insurance claims and overdue accounts to streamline appointment follow-ups.

Lead processes for treatment planning, appointment scheduling, insurance pre-authorizations, and patient financial discussions.

Dental Assistant, January 2013 - May 2015

Lindsay V. Knight, DMD & Associates, Doylestown, PA

Operated as a Certified Dental X-ray Technician, assisting two dentists with various diagnostic and therapeutic treatments. Gathered patient medical histories, noting current symptoms, and retrieving past information for dentists to review and assess. Accurately documented the details of each patient’s treatment in their files.

Facilitated the production of fabricated retainers and night-guards.

Thoroughly disinfected and sterilized equipment and operatories as per OSHA regulations to ensure the health and safety of all patients.

Administrative Assistant, January 2011 - June 2012

Meridian Health, Riverview Medical Center, Red Bank, NJ

Served as an all-inclusive back-office assistant for the Diabetes Management Department's Educators, both internally and externally facing. Participated in marketing, outreach, and other visibility activities to inform patients about the department and its goals.

Supervised stocking, ordering, and replenishment of supplies, as well as the tracking of instructional materials.

Interacted with upper management to resolve departmental conflicts and gauge customer satisfaction while managing patient scheduling and sensitive responses to client inquiries.

Unit Secretary - Float Pool, January 2006 - January 2011

Meridian Health, Riverview Medical Center, Red Bank, NJ

Communicated well with all staff members in various departments, including physicians, nurses, and other medical specialists, to ensure that all patient care was coordinated appropriately. Accurately recorded notes from patient consultations, laboratory testing, discharge summaries, and treatment plans. Responded to visitor inquiries, faxes, and patient call bells. Assured that standard diagnostic procedures and patient transfers were carried out as scheduled.

Assistant To Regional Director, State Affairs, April 1999 - August 2000

Anheuser Busch, Parsippany, NJ

Key Contributions: Applied departmental guidelines for document databases, contributed to written reports, and produced marketing presentations while executing various tasks with little direction. Navigated and coordinated detailed traveling schedules for the Regional Director.

Sales Assistant, August 1997 - April 1999

Jones New York, New York, NY

Key Contributions: Managed daily sales efforts for a customer base worth $20M, resulting in increased sales volume, new business possibilities, and the collection of critical performance indicators for presenting to senior management teams.

Education

Bachelor Of Arts in Retail Fashion Merchandising,

Glassboro State College, Glassboro, NJ

Contact this candidate