Customer Service Representative

Jana Wagner

ad5c0o@r.postjobfree.com 405-***-**** Noble, OK

SUMMARY

Seasoned Customer Service Representative with 11 years of experience in customer-facing roles, including direct assistance in a call center environment. Skilled in issue resolution, early childhood education support, and maintaining store cleanliness. Actively seeking a Customer Service Representative position to leverage extensive customer care and communication skills.

WORK EXPERIENCE

IBC Bank Purcell, OK

Sales Associate Dec 2022 - Present

• Provide customer service by addressing and resolving diverse client inquiries and concerns promptly.

• Manage inventory through the receipt, verification, and stocking of merchandise to ensure product availability.

• Uphold store cleanliness and presentation by performing routine maintenance tasks both internally and externally. Walmart Norman, OK

Fuel Station Attendant Jul 2022 - Jan 2023

• Delivered high-quality customer service, addressing inquiries and ensuring a positive shopping experience.

• Managed inventory by receiving and processing truck deliveries and efficiently restocking merchandise.

• Maintained store cleanliness, upholding both interior and exterior areas to company standards. Bear Hollow Day Care Noble, OK

Childcare Provider Aug 2019 - May 2022

• Delivered comprehensive childcare services, catering to the developmental needs of a diverse age range, from infants to school-aged children.

• Assisted children with their virtual school assignments, ensuring continuity in their education during remote learning periods.

• Implemented early learning programs for 3-4-year-olds, enhancing their readiness for academic settings. Sitel Norman, OK

Call Center Representative Aug 2014 - Feb 2019

• Provided customer support by addressing inquiries and resolving issues pertaining to credit and debit card services.

• Enhanced client satisfaction through effective communication and problem-solving skills. Terrys Market Noble, OK

Cashier Apr 2014 - Jul 2014

• Provided exceptional customer service by efficiently processing transactions, ensuring accurate payment handling, and maintaining a friendly demeanor.

• Managed deli operations by preparing food items, adhering to health and safety standards, and maintaining inventory levels to meet consumer demands.

IHOP Norman, OK

Head Server Feb 2012 - May 2014

• Provided attentive customer service by accurately taking and delivering orders, ensuring a positive dining experience and maintaining a smooth transaction process.

• Supported management by resolving operational challenges, thereby assisting in maintaining restaurant efficiency during peak service hours.

EDUCATION

Tecumseh High School

High School or Equivalent

Tecumseh, OK

May 1997

CERTIFICATIONS

First Aid Certification July 2022 to July 2024

CPR Certification July 2022 to July 2024

ServSafe Alcohol July 2022 to July 2024

SKILLS

Banking • Financial Services • Loan Origination • Basic Maths

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