Assistant Manager Customer Service
Resume:
Allen Green Jr
Lockhart, TX *****
ad5c0m@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Helper
Anderson Contractors - Lockhart, TX
August 2023 to Present
1. Cover surfaces with drop cloths or masking tape and paper to protect surfaces during painting. 2. Fill cracks, holes, or joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives. 3. Apply paint, stain, varnish, enamel, or other finishes to equipment, buildings, bridges, or other structures, using brushes, spray guns, or rollers. 4. Remove fixtures such as pictures, doorknobs, lamps, or electric switch covers prior to painting. 5. Wash and treat surfaces with oil, turpentine, mildew remover, or other preparations, and sand rough spots to ensure that finishes will adhere properly. 6. Remove old finishes by stripping, sanding, wire brushing, burning, or using water or abrasive blasting. 7. Spread sealing compound between boards or panels or over cracks, holes, nail heads, or screw heads, using trowels, broadknives, or spatulas.
Assistant Manager
Extra Space Storage - Austin, TX
March 2023 to August 2023
Responsibilities
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Manage the day-to-day operations of one or more sites
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Develop customer relationships by identifying their storage needs and providing solutions
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Improve sales objectives through unit rentals, unit insurance, and moving supplies
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Guide new customers through rental processes and agreements
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Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
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Ensure the facility meets the highest cleanliness standards through general maintenance duties
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Work independently on daily tasks as well as cooperate with team members and other stores in the area
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Run errands for the facility and travel to other store locations Charge EVS Specialist
St. David’s Medical Center - Austin, TX
May 2019 to February 2021
Responsibilities
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As the a Lead Housekeeping Technician, i help to supervise and coordinate activities of the Environmental Services Department to ensure we provide our patients, visitors and colleagues with a clean facility to promote a healing environment
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I use products, equipment and protective gear to clean and disinfect assigned areas and complete daily and discharge cleaning to meet department goals
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I always will keep all equipment in good working condition
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I remove trash dirty linen and sharp containers following standard procedures in the safe disposal of infectious and hazardous waste
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I work with the laundry department to manage linen inventory
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I also provide service recovery and communicate escalated needs to manager Lobby Attendant
Embassy Suites by Hilton - Austin, TX
April 2019 to March 2020
• Inspect housekeeping work to ensure all job related duties were up to company standards. Train staff on the importance of clean rooms.
• Greet members and guests, in person or on the phone, to ensure they're greeted in a friendly manner and feel comfortable.
• Provided housekeeping services such as vacuuming, dusting, mopping, etc.
• Provided upkeep to the lobby areas to ensure they are clean and presentable.
• Provided excellent customer service and room service when called. Janitor
Austin VA Outpatient Clinic - Austin, TX
May 2016 to April 2019
• Schedule employees and keep track of call offs, when employees came in late, breaks, etc.
• Followed OSHA and HIPAA laws when providing upkeep and janitorial work in the clinic.
• Ensure all medical and cleaning supplies were stocked.
• Complete all tasks in a timely manner with minimal supervision.
• Clean up spills with appropriate equipment
Assistant Housekeeping Supervisor
Southern Careers Institute - Austin, TX
July 2014 to March 2016
• Inspect staff's work performance within assigned section on a daily basis to assure the standards and productivity levels are being met and maintained.
• Ensure records of daily assignments are completed signed off on and turned into the housekeeping office on time.
• Submit proper documentation regarding work performance, misconduct, excessive absenteeism, lateness and improper attire.
• Initiate work orders for repairs and maintenance and follow through on all work orders until completed.
• Motivate, coach and counsel staff as necessary.
Education
Associate’s in Business Administration
Austin Community College - Austin, TX
January 2022 to Present
High school graduate
Lockhart High School - Lockhart, TX
Skills
• OSHA
• Custodial experience
• Environmental services
• HIPAA
• Hospital experience
• Laundry
• Cash Handling
• Cleaning Experience
• Floor Care
• Commercial Cleaning
• Assistant Manager Experience
• Sales
• Restaurant experience
• Guest services
• Heavy lifting
• Cash handling
• Hospital experience
• Workday
• Interviewing
• Cash register
• Yardi
• Serving
• Cooking
• Customer service
• Hotel experience
• Typing
• Cleaning
• Continuous improvement
• Supervising experience
• Leadership
• Hospitality
Certifications and Licenses
Driver's License
February 2018 to January 2025
Food Handler Certification
September 2023 to September 2026
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