Medical Billing Customer Service
Resume:
Mileydis Boggio
Kissimmee FL *****• PH: 407-***-****• EMAIL: ad5c0k@r.postjobfree.com
EDUCATION:
FLORIDA TECHNICAL COLLEGE, Orlando, FL- March 2021
Medical Billing and Coding Diploma (NCCT CERT)
Medical Billing and Coding Administrative Skills:
CPT Coding
HCPCS Coding
ICD-9-CM • ICD-10
EMR Utilizing Medisoft
Medicare, Medicaid, & TRICARE
Health Insurance Verification
Typing Proficient 30 WPM
Proficient Microsoft suite
Language: Bilingual English and Spanish
WORK EXPERIENCE:
Florida Technical College, Orlando FL March 2021 Medical Billing & Coding Capstone
●Translated and reviewed medical terminology related to medical billing & coding, reimbursement issues, an overview of ICD-10 and CPT coding, and pathophysiology for each organ system.
●Analyzed patient health records to identify surgical procedures and operations or other services.
●Abstracted information from the medical record and coded accurately procedures and services using the CTP and ICD-10-CM.
●Analyzed patient health records to identify principal or first-listed and secondary diagnoses.
●Demonstrate the ability to assign Diagnosis Related Groups (DRGs).
●Practical experience on in and out of patients coding procedures:
●Evaluation and Management, Medicine, Gastroenterology, General Surgery
ACE SOLVES IT ALL July 2019-Current CUSTOMER SERVICE SPECIALIST / TRAINER
●Work closely with service dispatch to coordinate scheduling.
●Grow, monitor, and maintain the maintenance program.
●Follow communication procedures, guidelines, and policies.
●Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
●Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
●Reply and follow-up on emails.
●Perform other varied administrative functions to ensure extraordinary office flow
●Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
RICKY AUTO SERVICE, SAC June 2007-May 2019 ADMINISTRATIVE ASSISTANT
●Monitored transmission shop’s performance, including revenue, profitability, and efficiency.
●Monitored production process and maintain daily production records.
●Control costs by managing payroll and inventory.
AERC REALTY February 2005-February 2007 LEASING AGENT SPECIALIST
●Managed operations, maintenance, administration, and improvement of properties.
●Acted as liaison between departments or other groups to improve function or communication.
●Advertising available properties and conducting property tours as part of marketing activities.
VISITING NURSE ASSOCIATION OF LONG ISLAND February 2003-February 2005 MEDICAL BILLING SPECIALIST
●Verified accuracy of billing data and revise any errors.
●Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered. Performed bookkeeping, including posting data and keeping records concerning costs of goods.
●Update existing patient information in the company database to ensure accuracy of demographic and insurance data.
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